Experience the difference of "Elite".

Chris Hynes

OwnerRez Team Member
Joined October 2012
1348 posts

General Help and Questions » Need widget to change/remove shading for holiday

There's not a general setting for holiday color -- each widget has its own holiday color setting. If you've create a widget, you'll find it in Settings > Widgets. Edit it there and you can set th…

(Posted 4 days ago)

General Help and Questions » Any way to include cleaning fee in the per-night rate?

If you configure the surcharge to be categorized as rent in the surcharge settings: https://uc.orez.io/w/files/286b67b6828d4da2b3669330187bc286 And then go to Settings > Pricing Preferences …

(Posted May 2, 2022 4:04 PM)

Feature Requests » Unique titles for each OTA

I just checked the Airbnb docs and they've recently updated the max headline to 50 chars. I don't think they're fully validating it yet, but I would recommend working with shorter headlines -- they a…

(Posted Apr 25, 2022 7:38 AM)

Blog Comments » Night Columns on Owner Statements, Door Lock Cleanup, Bug Fixes

Any possible way to add the "Checkmark" symbol to lock codes, similar to your "#" addition?  Thanks for all you do! by /forums/users/347389589 XENOS Guest-Frie – Apr 21, 2022 2:33 PM (UTC) The #…

(Posted Apr 22, 2022 4:48 PM)

Feature Requests » Damage Protection by Property on Invoice

The invoice doesn't have a per property breakdown. You can get that in the Insurance report though, either grouped by Property or leave that in a column and export to Excel for further analysis.

(Posted Apr 19, 2022 10:58 AM)

General Help and Questions » Expense Template update to include categories

Yep, we've got an update in the works to include Category in the import as well. In the meantime, you can use the batch categorization feature  on the expenses grid to apply categories.

(Posted Apr 4, 2022 7:13 PM)

Feature Requests » Owner Portal Changes

Great suggestions! We have plans to make the comparison and view options much better, so we'll factor in those ideas.

(Posted Mar 4, 2022 11:45 AM)

Feature Requests » Ownerrez calendar widget for phone.

The default iCal export link doesn't include any guest info because it's meant to be shared publicly to other listing sites. You can create additional links and include more information like gues…

(Posted Feb 8, 2022 5:51 AM)

Blog Comments » Happy Holidays from OwnerRez! Some end of year presents - Automatic 5-Star Reviews, New Forums, SMS Brands, New Airbnb Fee Types

Does Airbnb not support a seasonal differential for this fee? by /forums/users/347352198 Chris L – Jan 3, 2022 2:26 AM (UTC) Unfortunately, the pet fee is like other Airbnb fees such as cleaning…

(Posted Jan 2, 2022 10:07 PM)

Blog Comments » Happy Holidays from OwnerRez! Some end of year presents - Automatic 5-Star Reviews, New Forums, SMS Brands, New Airbnb Fee Types

Airbnb only supports per-stay flat and percentage options for the pet fee, not per night. Looks like your standard pet fee is per night, so you'd need to create another one just for Airbnb that is pe…

(Posted Dec 29, 2021 5:19 PM)

General Help and Questions » The damage protection tab is gone from my bookings pages. Is this a glitch?

Damage Protection and Travel Insurance used to be separate tabs on the booking, but have been combined to one Insurance tab with sections for DP and TI. Go to the Insurance tab of the booking and …

(Posted Dec 15, 2021 3:41 PM)

Feature Requests » Quickbooks Integration: Refunds

The QB sync is designed to update charge changes on bookings in OwnerRez to invoices in QB. If you're making a change you don't want to sync to QB, you could first go to the QB tab of the booking and…

(Posted Dec 11, 2021 9:30 AM)

Feature Requests » Bringing guest's Airbnb rating into OwnerRez

Unfortunately, Airbnb doesn't provide the guest's reviews via API, just the ones relevant to that particular host. We do link the Airbnb user profile in the booking overview and guest overview, thou…

(Posted Nov 20, 2021 6:56 PM)

General Help and Questions » Creating Expense for Blocked Off Time

Blocked-off times don't have financials. If you want to add an expense, convert the block to a booking. We do have plans to add an "owner booking" type, but no ETA on that yet.

(Posted Nov 15, 2021 7:46 AM)

Feature Requests » Better mobile experience

Hmm. What version of iOS are you on? v15 is supposed to have a pull to refresh gesture: https://www.iphonehacks.com/2021/06/safari-ios-15-offers-pull-to-refresh-gesture.html

(Posted Nov 12, 2021 11:38 AM)

General Help and Questions » SEO check. Results & how to fix them?

Hmm. The most important part there is the page title in the <h1> Then the property names are in <h2>'s. There are other page elements like rates that are in lower heading levels.

(Posted Nov 1, 2021 7:28 PM)

General Help and Questions » SEO check. Results & how to fix them?

The hosted website will automatically use <h1>'s for page headers and <h2>'s for sections within a page. Can you be a bit more specific about the page you're having an issue with and the exact con…

(Posted Oct 29, 2021 5:54 PM)

Feature Requests » Checkout procedure

Hmm... can you explain a bit more about what you mean by these items? 1) We only collect information required to process the booking 2) Contact name and billing name are collected separately as they…

(Posted Oct 18, 2021 3:09 PM)

General Help and Questions » Content push failed - listing country code not found

This was an incorrect message returned by Airbnb for a couple of hours last night. They've since fixed the problem. If you're still seeing an error in OwnerRez, trigger a full push for the propert…

(Posted Oct 13, 2021 9:58 AM)

Feature Requests » Per night tax

If Airbnb's remitting the tax themselves, channel bridge should be able to access the total amount for that tax and populate it on the Guest Channel Fees section of the Charges tab on the booking in …

(Posted Oct 11, 2021 3:05 PM)