Experience the difference of "Elite".

Chris Hynes

OwnerRez Team Member
Joined October 2012
1396 posts

Blog » Phishing and Email Security

We have noticed a recent increase in phishing attacks targeting OwnerRez and email accounts. These attacks attempt to gain access to your OwnerRez account and other accounts linked to your email. …

(Posted Nov 7, 2023 6:24 AM)

Blog » Squeezing in Minor Enhancements and Bug Fixes before VRMA International!

There are several links in that item. You're looking for the one for the API docs: https://api.ownerreservations.com/help/v2/Api/PATCH-v2-bookings-id

(Posted Oct 20, 2023 6:33 AM)

Blog » Squeezing in Minor Enhancements and Bug Fixes before VRMA International!

Ahh, good note -- we've updated the link to be more specific. This addition allows API partners to make updates to check in/check out times in addition to the cleaning date which was always updateabl…

(Posted Oct 19, 2023 10:13 PM)

Feature Requests » WebApp Notifications on Apple/Android

Push notifications is now in development. No release ETA yet, but it is currently being worked on!

(Posted Oct 8, 2023 8:15 AM)

General Help and Questions » Implement End-To-End Encryption For SMS, PLEASE!

SMS by design is plain text, not encrypted: https://www.howtogeek.com/709373/why-sms-text-messages-arent-private-or-secure/ -- since this is a standard protocol there is no way to force encryption on…

(Posted Oct 4, 2023 6:45 AM)

General Help and Questions » Hosted Website Multiple Month Calendar Widget Display problem/bug.

Yes, we made the max booking window required a few months back: https://www.ownerreservations.com/blog/eligible-reviews-damage-protection-new-properties-scheduled-failure-system-messages-max-booking-…

(Posted Oct 2, 2023 4:25 PM)

General Help and Questions » Hosted Website Multiple Month Calendar Widget Display problem/bug.

It looks like this was an issue with the max booking window rule which defaults to 365 days. I see you have found and increased that setting and I see the time available on your site now. Does ev…

(Posted Oct 2, 2023 3:57 PM)

Feature Requests » Impute surcharges into the nightly rental rate

I had a look at your OwnerRez Pricing Preferences settings and they're all still configured to show the guest a detailed breakdown which is why the clients are seeing each item. https://uc.orez.i…

(Posted Sep 30, 2023 9:01 AM)

Blog » Ribbon Calendar Performance Improvement and Bookings Filter Added and Canadian Business Number BN-9 Support for SMS Brands!

What screen size are you using? The ribbon view is designed to show 33 days on 1024 pixel wide screens (the most common smallest resolution for laptops and desktops), like this: https://uc.orez.i…

(Posted Aug 14, 2023 9:29 PM)

Blog » Zapier Use Cases

We do have plans to add categories to the booking changed triggers for things like financials changed, calendar changed, contact changed, etc. so you can target things more granularly, but don't have…

(Posted Aug 2, 2023 7:08 PM)

Introduce Yourself! » VRBO removed the reviews that came from OR

Thanks for the detailed information on the Vrbo issue, we'll review and follow up. Regarding ranking, synced reviews don't have an effect -- they are informational but do not affect the star aver…

(Posted Jun 25, 2023 3:32 PM)

Feature Requests » Attachments for E-mails

Yes, since the recent release of our Vrbo messaging integration (https://www.ownerreservations.com/blog/vrbo-messaging-is-now-included-in-the-ownerrez-inbox) , you are able to send messages via the …

(Posted Jun 14, 2023 1:16 PM)

General Help and Questions » Payment (credit card) processors

What is the source of the card? For direct bookings, Stripe will perform 3DS2 verification automatically if needed. Vrbo should send 3DS2 verification if needed -- if not, send a ticket to the helpde…

(Posted May 20, 2023 11:40 AM)

General Help and Questions » Airbnb listing no longer avialable -Error 410

Airbnb had an incident last night where they were spuriously returning error codes on legitimate endpoints. They fixed the error a couple hours ago, so everything should be good to go as of now. …

(Posted Apr 5, 2023 7:41 AM)

Blog » OwnerRez Global Alerts, Improved Rates Calendar, and New Arrival/Departure Rules!

@Wendy -- can you clarify a bit on the setting: are you wanting to set Arrival/Departure to the same value (both allowed or both not allowed)? Or more looking for a "set changeover" that lets you pic…

(Posted Feb 20, 2023 6:46 AM)

General Help and Questions » Firefox Browser Issue

We do frequently use Firefox and haven't seen an issue. Can you identify a particular list or filter that causes the problem? We'll have a look. Also, try opening Firefox Private window so that i…

(Posted Feb 17, 2023 4:13 PM)

Blog » About the Dec 26th Outage

@Ella -- Have you removed the calendar and re-imported it as Airbnb suggests? @Dori123 -- I see a manual send of a keycodes trigger in your account, but the reason that trigger didn't fire is tha…

(Posted Dec 30, 2022 5:49 PM)

Blog » About the Dec 26th Outage

@Angela, @Bria, @Serish -- we've heard back from Airbnb. What happens is that they send 10 test availability checks throughout the day and will reactivate the listing once those availability checks r…

(Posted Dec 28, 2022 5:07 AM)

General Chat » BEWARE! Stripe USERS. OR is posting a message in the OR platform

The process of authorizing OwnerRez to use your Stripe account is managed on the Stripe side. During that process, Stripe gives you the option to create a new Stripe account or grant access to th…

(Posted Dec 22, 2022 12:44 PM)

General Help and Questions » Profile photo required - Airbnb

Yep, the profile photo requirement is not an option that Airbnb allows to be set via API, so you must set it on the Airbnb side. Once set, you should be able to switch back to Everything mode.

(Posted Dec 21, 2022 9:55 PM)