Experience the difference of "Elite".

Chris Hynes

OwnerRez Team Member
Joined October 2012
1370 posts

Feature Requests » Unique titles for each OTA

Yep, the per channel description feature has been developed and is now in testing. I don't have a specific ETA yet, but it's getting close!

(Posted Sep 23, 2022 3:13 PM)

Feature Requests » Check-In & Out Allowed Days

Yep, the changeover rules will be added to the API when we release, in addition to being something you can set on the calendar -- so PriceLabs will be able to update them.

(Posted Sep 21, 2022 8:06 AM)

General Help and Questions » Delay credit card processing until after rental contract signed for Vrbo bookings?

Your first instinct here is correct -- if you enable the "Card will not be charged when the booking is made” rule, that will apply to Vrbo bookings as well as direct. The card won't be charged upon b…

(Posted Sep 20, 2022 6:31 AM)

General Help and Questions » Cleaning fees issue

Yes, OwnerRez is already pushing the cleaning fee updates to Airbnb, so you shouldn't need to do anything. To check, look at your listing as a guest. If you do still see your listing missing a cleani…

(Posted Sep 15, 2022 9:42 AM)

General Help and Questions » Cleaning fees issue

Yep, Airbnb has resolved the issue and they're accepting cleaning fees again. They didn't add back the missing cleaning fees, but fixed the bug so that cleaning fees can be added again. We've re-push…

(Posted Sep 15, 2022 5:28 AM)

General Help and Questions » Cleaning fees issue

I've confirmed the issue with cleaning fees that should be populated on Airbnb but are missing -- other fees are being populated correctly, but the Airbnb pricing settings API is ignoring cleaning fe…

(Posted Sep 14, 2022 10:04 PM)

Feature Requests » Allow the ability to set the Content Security Policy headers in widgets

Can you create an example of the widget where it's not working with the script and send it to the helpdesk so that we can have a look at that specific scenario?

(Posted Sep 12, 2022 5:53 PM)

Feature Requests » 2 Factor Authentication For OR Account Login.

This is actually now under development -- thanks for the nudge, I've updated the status on this feature request.

(Posted Sep 6, 2022 6:58 AM)

General Help and Questions » Getting an error message.

Try removing the ... at the end of the Headline field on the Description tab of the property. Airbnb's got a bug right now where they return an unknown error if you have repeating symbols in the head…

(Posted Sep 6, 2022 5:55 AM)

General Help and Questions » "Request to book" for our own website

To do that, there's a setting in the property Rules section called "card will not be charged". It's been there for many years so it predates the term "Request To Book" -- we should probably rename th…

(Posted Sep 5, 2022 1:18 PM)

Feature Requests » Booking.com LoS discounts

OwnerRez doesn't currently create promotions in booking.com as their schema is quite different and more limited than the discount structure in OwnerRez. Instead, create a promotion or derived rat…

(Posted Sep 1, 2022 11:19 AM)

General Help and Questions » Multiplier error?

There's not a good way to represent pricing that different with guest fees -- those are meant for properties where there's an incremental charge per guest as you add more. If the same for the first 6…

(Posted Aug 15, 2022 7:23 AM)

General Help and Questions » Multiplier error?

Per-guest fees must be flat amounts because of how they are sent to channels. If you're trying to create a percentage fee that kicks in once for more than 6 guests you could do that but you'd nee…

(Posted Aug 14, 2022 7:42 AM)

General Help and Questions » Multiplier error?

This is happening because the "percent of rent" amount type is selected, which can't be multiplied. Switch to the "fixed amount" type and then you'll be able to select the multiplier.

(Posted Aug 13, 2022 11:16 PM)

General Help and Questions » airbnb adds pet fees

The pet fee is what Airbnb supports currently. We have suggested enhancements. If you have a more complex pet fee, you can specify it in your house rules and collect via the resolution center.

(Posted Aug 10, 2022 8:53 PM)

General Help and Questions » Theming

Not currently -- the account theme is special in that it's the contact info/logo etc. on the account itself. The other themes are stored separately, but the account theme is the default and it's stor…

(Posted Jul 27, 2022 6:13 AM)

General Help and Questions » Arability/ Search Widget question

You do have the widgets set up correctly, however you're using Wix which adds an extra iFrame that blocks communication between pages -- see screenshot. This is required on Wix free plans, but if…

(Posted Jul 3, 2022 8:26 AM)

General Help and Questions » VRBO channel bridge not working?

Yes, we've noticed some failures this weekend from the Vrbo API's that channel bridge uses to download bookings. Vrbo API integrated accounts aren't affected -- only the channel bridge side. It's…

(Posted Jun 26, 2022 8:24 AM)

General Help and Questions » New - Stripey Colour of Blocked Off Events - very distracting

Just wanted to let you know we're working on an update that will add an option so you can turn the candy striping on or off.

(Posted Jun 7, 2022 7:14 AM)

Feature Requests » Custom CSS for Owner Portal

I'm not suggesting you remove A records for your main domain, but you do need to remove them for the subdomain or resolution will go sometimes to OwnerRez and other times to the IP addresses in your …

(Posted May 30, 2022 8:09 PM)