Experience the difference of "Elite".


J. Marker
Oct 22, 2015 1:39 PM
Joined Sep, 2012 19 posts


Oct 22, 2015 5:19 PM
Joined Dec, 2012 6 posts

We offer travel insurance through Travel Guard which you can enable in your account.

Go to your account settings-travel insurance-change and you can enable or disable for each property.

J. Marker
Oct 22, 2015 6:50 PM
Joined Sep, 2012 19 posts

Where is the information telling about what it is exactly?

Michelle J
Oct 22, 2015 8:11 PM
OR Team Member Joined Jan, 2011 582 posts

Hi everyone,

Here's some information about travel insurance...

What is Travel Insurance?

Travel insurance protects guests against trip cancellations, interruptions and medical problems. This service is provided by Travel Guard, the leading travel insurance provider in the industry. Please click the following links for more information:

Overview of travel insurance coverage:


Frequently Asked Questions (FAQ) about travel insurance:


Travel insurance policy documents:


What does it cost?

The cost of travel insurance is 7% of the booking total which is about $70 for a $1,000 booking.

How do guests buy it?

We have this service deeply integrated into OwnerRez. If travel insurance is turned on for your properties, the guest will be asked if they want to buy it during the quote acceptance process. They can do so very easily and the billing and policy process is done under the covers directly between OwnerRez and Travel Guard.

You can see if the guest purchased travel insurance by opening their booking and clicking on the Insurance tab. You can also, from that same spot, purchase it on their behalf or send them a link where they can add it to their booking.

Randy Juneau
Mar 16, 2020 12:46 PM
Joined May, 2012 36 posts

How does a customer for a cancelled booking obtain a refund of the trip protection coverage if it was not used. Booking # ORB2528229

Lydia B
Mar 17, 2020 12:34 AM
Joined May, 2019 159 posts

Will be interested to see ORs answer on this. Would seem that insurance is non-refundable if they're the ones who canceled. (I'm assuming this is a Covid-19 cancellation, but maybe not.)

This is a link provided by OR in another post: https://insurestays.com/faqs-covid-19/

Paul W
Mar 17, 2020 8:20 AM
OR Team Member Joined Jun, 2009 800 posts

Randy, there are no cancellations for travel insurance. That's the whole point of travel insurance - to cover cancellations and trip interruptions. If the booking is made in mistake and cancelled right away, the carrier will typically refund the TI if it is cancelled very quickly (ie. right after purchased). But the traveler can't decided to cancel later and then also get TI refunded - that would defeat the purpose.