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A different email address for "inquiry is created" system alert

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2 Votes Status: Requested
Replies: 3 - Pages: 1 - Last Reply: Sep 19, 2020 10:00 AM by: Chris L
Tarki
Registered: 5/17/20
A different email address for "inquiry is created" system alert

As far as I understand

1) "inquiry is created" system alert is activated only if there is an inquiry from OR widget

2) there is no way of having the alert to be sent to a different email address than the account email address
when an inquiry is created from OR widget.

3) There is no way of creating a trigger for an inquiry created. As a result, when there is a new inquiry created
I can't create a trigger and attach it to a template so I can send the inquiry to the specific email address I want.

Due to the above reasons, "inquiry is created" system alert ends up in a busy email box and often it takes a
while for me to see them.

Inquiries are gold for all of us and we should not waste them by replying late.

I think it'll be great to have a solution to this problem.


Chris Hynes
Registered: 10/19/12
Re: A different email address for "inquiry is created" system alert

Yep, all of the above is correct. We have a couple of plans to help with this:

a) create a dashboard inside OwnerRez that shows action items like unread inquiries
b) digest emails
c) subscription management for alerts so that you can add additional emails

No ETA on those yet, but definitely something we will be doing. In the meantime, a couple of ideas:

1) You can see the unread inquiry count on the Inquiries tab on OwnerRez
2) Create a filter in your email that looks for the "inquiry from" keyword and breaks it out into a separate label or stars it

Chris L
Registered: 5/17/17
Re: A different email address for "inquiry is created" system alert

Can I second the request to allow transactional emails to go to a different place than actual personal guest emails (either inquiries or the reply-to address on messages sent from OR to the guest)? I've actually been meaning to drop by these forums for several weeks to make this request but keep forgetting to get around to it.

What happens is that my email account gets utterly buried in all kinds of transactional messages (booking created, payment taken, check-in time changed, etc.), which makes it hard to notice when there's an actual email from a guest. Several times now I've missed guest emails for hours or even days and have had to apologize to guests for missing them and not responding.

Ideally, I'd like to have transactional messages go to one account and preserve my main account for actual personal communications--and then even forward the main account to a ticket-tracking system like Intercom or something so that I can keep easier track of which messages I've read and responded to.

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