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Hello all,
I wonder how your experience is with HomeToGo. For us, it was a horrible experience. Extremely low quality guests, bookings with stolen cards, mixed up bookings (although the gue…
(Posted Dec 5, 2023 4:43 AM)
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Dec 5, 2023 4:43 AM |
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Hello, there is a recent problem: Airbnb bookings come into OR with US phone code "1" regardless of the phone number. For example German phone number +4917624625363 comes as (+1 4917624625363) +1 …
(Posted Oct 9, 2023 8:05 AM)
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Oct 9, 2023 8:05 AM |
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I've sent an email to the OR support, as you suggested.
Please note that this is a serious problem because, as a result of this problem, our VRBO rankings are effected very badly!
Here is th…
(Posted Jun 23, 2023 7:24 AM)
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Jun 23, 2023 7:24 AM |
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It looks like VRBO removed the reviews that came from OR. Do you experience the same issue?
VRBO stopped publishing new reviews that come from OR some time ago (see the following link) but…
(Posted Jun 20, 2023 9:25 AM)
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Jun 20, 2023 9:25 AM |
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The filter option/function is a really powerful tool and therefore I still use the old version of the ribbon view. Please continue to support the old ribbon view until you add the filter option/funct…
(Posted May 2, 2023 1:38 PM)
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May 2, 2023 1:38 PM |
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Another guest who came via Hometogo disputed the payment as fraudulent (1332 Euros!)
5 adults stayed at our apartment for 5 nights and after 27 days of their stay, they disputed the payment.
…
(Posted Dec 31, 2022 4:55 AM)
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Dec 31, 2022 4:55 AM |
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I wonder if there is a current list for OR supported payment processors that work for UK businesses?
Does Opayo work with OR?
Stripe fees are so high, so I'm desperate to find a …
(Posted Dec 29, 2022 4:41 PM)
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Dec 29, 2022 4:41 PM |
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Thank you for the workaround you suggest but this is very inconvenient for handling data from disabled properties. I believe you have to do something about this...
(Posted Nov 29, 2022 2:03 PM)
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Nov 29, 2022 2:03 PM |
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Agree with the others, when a property is disabled, there should be a possibility to be able to get the data into the reports.
(Posted Aug 13, 2022 4:37 AM)
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Aug 13, 2022 4:37 AM |
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Integration to Zapier or to a similar tool is really very important. Hope it gets implemented soon.
(Posted Aug 8, 2022 5:42 AM)
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Aug 8, 2022 5:42 AM |
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Notes part of bookings is a very critical part for us and we use it in various ways. Some improvements in the booking notes area would be wonderful:
Here are some suggestions:
1) Possibility …
(Posted Aug 7, 2022 5:18 PM)
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Aug 7, 2022 5:18 PM |
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Is there a specific reason why OR support doesn't give a reply to this topic?
(Posted Jun 17, 2022 4:24 AM)
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Jun 17, 2022 4:24 AM |
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I couldn't get a satisfactory reply from OR support for this issue and hoped that putting my question here in the forums would help to get a proper reply. Can someone from OR support can give a prope…
(Posted Jun 10, 2022 3:40 PM)
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Jun 10, 2022 3:40 PM |
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Vrbo charges their 3%/8% commission on the total rental that you process through their platform. If you don't want them to charge you to process it through their platform, take those non-compulsory …
(Posted Jun 3, 2022 5:05 AM)
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Jun 3, 2022 5:05 AM |
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The only fee I have is cleaning fee and it was subject to commission when I had commissioned listing (now on subscription). Cleaning fee is mandatory and is shown in quotes. I do not add fees after b…
(Posted Jun 3, 2022 5:03 AM)
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Jun 3, 2022 5:03 AM |
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any fees chargeable to the guests are subject to commission. by /forums/users/347324552 BlueMtnCabins – May 31, 2022 3:42 PM (UTC)
Who says so? My VRBO acccount manager doesn't say this... She …
(Posted May 31, 2022 3:26 PM)
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May 31, 2022 3:26 PM |
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Is there anyone from OR who'll reply to this thread? VRBO says only compulsory fees (extra charges) that are part of the inseparable part of the booking are subject to VRBO commission but currently a…
(Posted May 30, 2022 5:02 AM)
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May 30, 2022 5:02 AM |
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Hello Chris,
Thank you for your feedback...
Actually my guest representative from VRBO was surprised about this. She was clearly stating that only compulsory fees (e.g. extra person fee, comp…
(Posted May 27, 2022 2:13 PM)
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May 27, 2022 2:13 PM |
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Are you aware that you pay commission to VRBO for extra services you sell to your guests (e.g. airport transfers)?
So, you add an extra service (a manual surcharge) to a VRBO booking in OR …
(Posted May 24, 2022 3:16 PM)
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May 24, 2022 3:16 PM |
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At the moment "Current" button that we have at the dashboard shows previous day, current day and next day arrivals, departures and current stays and this creates a very long list even for 16 properti…
(Posted May 5, 2022 12:48 PM)
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May 5, 2022 12:48 PM |
