Experience the difference of "Elite".

Chris L

Joined May 2017
164 posts

General Help and Questions » Are you aware that you pay commision to VRBO for extra sevices you sell to your guests (e.g. airport transfers)?

Well, I was doing month-end financials and in my Vrbo booking statement (the line-by-line CSV version), I noticed a reservation number listed twice, and the second line had a PPB fee of $0.25. I …

(Posted Jul 20, 2022 1:02 AM)

Feature Requests » Zapier Integration

(My previous message was supposed to be a reply to Ken T -- I apparently forgot to quote his message in my reply, and trying to edit the post now is giving me a "page not found" error.)

(Posted Jun 21, 2022 2:44 PM)

Feature Requests » Zapier Integration

Personally, I'm 100% with you -- I get gobs of marketing emails from companies every day and never pay attention to them (every now and then, I get so frustrated that I start opening every email I re…

(Posted Jun 21, 2022 2:42 PM)

General Help and Questions » Are you aware that you pay commision to VRBO for extra sevices you sell to your guests (e.g. airport transfers)?

I don't sell any extras like that (other than cleaning/pet fees, etc.), but there's a nugget of interestingness here: in the travel agency industry, the travel agent is paid the lesser of the booked …

(Posted May 26, 2022 2:58 PM)

General Help and Questions » how do you refund deposit on a cancellation

@Bruce: Although the potential exposure is limited due to the way OR works (no real customer-facing ability to make changes), it's probably not a good idea to expose private information like guest na…

(Posted May 22, 2022 3:14 PM)

General Help and Questions » zillow and background checks?

SUPERHOG and Safely both have similar background checks both as part of their insurance product, and SUPERHOG also offers it as a standalone product without purchasing insurance through them. The iss…

(Posted May 22, 2022 3:10 PM)

Feature Requests » Cut 'bad review' buffer from 20 to 2 minutes.

Yep. Just had the guest from hell and I'll be posting the review manually a few minutes before the review period expires instead of trusting OR, because the guest is very responsive to Airbnb message…

(Posted May 20, 2022 2:16 AM)

Feature Requests » Thermostat Integration

I attended the VRM Intel conference in Branson this week and met the guys from BeHome247. They claim to have an OR integration and also sync up with most smart home devices out there, so it would do …

(Posted May 20, 2022 2:11 AM)

Feature Requests » Actual mobile apps

Agree wholeheartedly. I basically never leave the house without bringing my laptop, and it's primarily because I never know when something will pop up that is simply too difficult to do in the PWA. …

(Posted May 20, 2022 1:55 AM)

Feature Requests » VRBO Native Messaging in OwnerRez via API integration

FYI, I’m sitting in the Vrbo keynote at the giant Expedia EXPLORE 22 conference in Vegas right now. Matt, head of the product team at Vrbo, has said multiple times that there is intense demand among …

(Posted May 4, 2022 12:46 PM)

Feature Requests » Booking Recalculation - Prorated option

@OR team: This should be a feature request, and once it's moved over to that forum, I will upvote this!!

(Posted May 2, 2022 11:44 PM)

Feature Requests » Hybrid - Gap and Minimum Night Management.

I was actually thinking about something similar earlier. I'd love some more flexibility with the Gap Night feature: -Different gap night settings by season (not just the "minimum gap night" option…

(Posted May 2, 2022 11:16 PM)

General Help and Questions » Cleaners

How can we do this? We have a cleaner who uses Turnbnb but they charge both the cleaner and myself $10 for every turn. Its costly. I would rather have something that she can see my bookings, and sche…

(Posted May 2, 2022 10:52 PM)

General Chat » Streaming box or TV for vacation rental?

I've wondered the same. Seems like there should be SOME kind of hospitality-focused option that syncs with PMSes/iCal and automatically resets after guest departure (and could be used for all kinds o…

(Posted May 2, 2022 10:51 PM)

General Help and Questions » Trigger for a booking less than 1 week away

In the trigger, select the option "Try to send a missed trigger up until the booking has arrived." That should resolve the problem for all except extreme last-minute bookings. by /forums/users/34738…

(Posted Apr 7, 2022 2:20 PM)

Feature Requests » Automatic capitalisation of guest names

It's not hard to code some rules around this to handle this. -If guest enters all lowercase, convert to title case -If guest enters all uppercase, convert to title case -If guest enters a…

(Posted Apr 7, 2022 2:13 PM)

General Help and Questions » How do I trigger a message when the security deposit is set up?

I have the same issue and actually just reached out to OR support by email a few days ago to reiterate my request for a better possible workflow here. I've thought about writing it up as a Featur…

(Posted Apr 2, 2022 11:08 PM)

General Help and Questions » How do you send a message on a certain day of the week?

This is a commonly requested feature and I believe not possible at this time--however, there is an active feature request in the Feature Requests forums, so if this is important to you, you might wan…

(Posted Apr 2, 2022 11:06 PM)

Feature Requests » Ability to Send Quote for Extended Stay

For direct bookings (including Vrbo bookings, which as an integrated partner are effectively the same as direct), I just confirm with the guest that "the extra night will be $X, shall I go ahead and …

(Posted Mar 30, 2022 2:59 PM)

Feature Requests » Thermostat Integration

I have Ecobee in several properties and Nest in a couple others. This would be fantastic. Nest is a pretty closed system, but Ecobee seems amenable to open access of various types. If OR isn't able t…

(Posted Mar 30, 2022 2:57 PM)