Built by owners, for owners.

Chris L

Joined May 2017
139 posts
Topic

Feature Requests » Put the blocked-off time *title* in the third-party alert email

When I create a block on my calendar, my cleaner gets an email alert. However, there are no details in the alert about what the blocked off time is for. If I make the title of the blocked-off time so…

(Posted Jan 16, 2022 1:52 PM)

General Help and Questions » Emoji in property headline

FWIW, https://www.airbnb.com/help/article/546/what-is-airbnb-s-content-policy emojis in a listing title are a violation of Airbnb's content policy, despite the fact that thousands of listings seem t…

(Posted Jan 9, 2022 4:30 PM)

General Help and Questions » Reports Improvements: How to see Net Total minus taxes and host fees?

Great list. One thing I can't figure out is why there's no summary report that shows the same info as the Line Item Pivot report. I run the Line Item Pivot report when I want to see how much tota…

(Posted Jan 8, 2022 4:03 PM)

General Help and Questions » Security Deposits (CC holds) outside of Airbnb - Airbnb telling guest they are not allowed

> the latest one we have is Airbnb says we are not allowed a rental agreement that has more rules than on there website and getting to sign or communicate about rental agreement and deposit is not al…

(Posted Jan 6, 2022 1:21 PM)

General Help and Questions » Security Deposits (CC holds) outside of Airbnb - Airbnb telling guest they are not allowed

They have thousands of employees (and likely thousands more subcontracted call center reps). Disseminating policy updates on a large-scale company-wide basis like that is bound to take time and get m…

(Posted Jan 3, 2022 10:40 PM)

Blog Comments » Happy Holidays from OwnerRez! Some end of year presents - Automatic 5-Star Reviews, New Forums, SMS Brands, New Airbnb Fee Types

I have a smaller pet fee ($40/stay) that applies to the shoulder/off season and a higher pet fee ($100/stay) that applies to peak season. It appears that OR is pushing the higher fee to Airbnb for al…

(Posted Jan 2, 2022 9:26 PM)

Feature Requests » Number of nights column for Owner statements

One of my clients wants the same. She can back into it using the check-in/check-out dates, but that's unnecessary work.

(Posted Jan 2, 2022 3:01 PM)

Feature Requests » Full API sync with Breezeway

> They also have an automation where a guest can use a special door code when they lock up for the final time which will trigger the "check out" process which includes letting management know or the …

(Posted Jan 2, 2022 2:59 PM)

Blog Comments » Happy Holidays from OwnerRez! Some end of year presents - Automatic 5-Star Reviews, New Forums, SMS Brands, New Airbnb Fee Types

Small feature request...would it be possible to support field codes, or at least a very small subset of them, in the automatic reviews? I'd like to do something like "We loved welcoming {FNAME} to ou…

(Posted Jan 2, 2022 2:42 PM)

General Help and Questions » Security Deposits (CC holds) outside of Airbnb - Airbnb telling guest they are not allowed

If I get any pushback on my SecDeps, I send guests this Airbnb article: https://www.airbnb.com/help/article/2827/collecting-fees-outside-of-airbnb https://www.airbnb.com/help/article/2827/collect…

(Posted Jan 2, 2022 2:34 PM)

Feature Requests » Better mobile experience

I have. It does not seem to work in the PWA on iOS.

(Posted Nov 12, 2021 9:41 AM)

Feature Requests » Better mobile experience

The other thing that causes issues is the lack of a "refresh" option in the PWA. Sometimes (especially in areas with bad cell service or wifi), the page won't load, but there's no way to easily trigg…

(Posted Nov 9, 2021 3:52 PM)

Feature Requests » API connections settings: make links to listings visible on mobile

Another saintly enhancement. Thank you!!

(Posted Nov 9, 2021 3:50 PM)

Feature Requests » Link to Charges and Transactions screen from the booking "List" view

Oh, you are saintly! Running financials today and it's gonna be a breeze!!

(Posted Nov 9, 2021 3:48 PM)

Blog Comments » SMS pricing is changing (but will only affect large-body messages)

Just FYI, this is probably the single biggest thing preventing me from signing up for the SMS feature. Just sayin'. ;)

(Posted Nov 9, 2021 3:34 PM)

Blog Comments » Why you shouldn't reserve security deposits way in advance

The thread you're responding to is 10 years old. I dunno when it was added, but 10 years later, yes, holds are automatically released as per the settings in your property. :)

(Posted Nov 9, 2021 3:31 PM)

Feature Requests » Better mobile experience

iOS lacks the universal "back" button that Android has. A swipe from the left edge can replicate it sometimes, but it doesn't always work smoothly. Like the OP, I understand why OR has taken the PWA…

(Posted Nov 3, 2021 2:36 PM)

Feature Requests » Forward OwnerRez CRM SMS message to a cell phone

I don't know how many emails you guys send a day, but at my day job, we use AWS SES to send about 25,000 transactional messages a day. We send in real-time, not in a batch/queue process. It's possibl…

(Posted Oct 22, 2021 3:29 PM)

Feature Requests » Schlage Encode

A direct integration would be fantastic, but RemoteLock integrates with Schlage Encode, so the OP can easily do this by integrating OR with RemoteLock and then integrating RemoteLock with their Schla…

(Posted Oct 22, 2021 3:01 PM)

Feature Requests » Forward OwnerRez CRM SMS message to a cell phone

Stuff like this is why I haven't activated OR's SMS feature yet, despite being an early proponent of it and asking to be put in the beta. I think with as much as the OR system is maturing (including…

(Posted Oct 18, 2021 1:57 PM)