Experience the difference of "Elite".

Chris L

Joined May 2017
183 posts

General Chat » How to handle a post-cleaning inspection process (General STR advice, not OR-specific)

I sort of fell into property management by accident (I bought a couple of condos, and then a friend asked me to manage her condos, and I've picked up a half dozen other clients organically over the l…

(Posted Jan 13, 2023 5:36 PM)

Feature Requests » Thermostat Integration

Assume you were asking me, since I think I was the only one to mention it upthread. I think it has promise, but it wasn't the right product for me. Their implementation of door lock control was t…

(Posted Jan 12, 2023 1:34 PM)

General Help and Questions » Profile photo required - Airbnb

I changed all my listings to Limited 30 minutes ago and still can't find this setting on Airbnb. Any ideas where it lives? I'm in  https://www.airbnb.com/hosting/listings/[listing-number-redacted]/po…

(Posted Jan 7, 2023 3:59 PM)

General Help and Questions » Syncing Error

I saw the same thing. The issue is that I had put a link to insuremytrip.com in my House Rules (which is a mirror of my rental agreement). Airbnb seems to have ignored it up until now but just recent…

(Posted Jan 7, 2023 2:38 PM)

General Help and Questions » Email messages

Once Vrbo's messaging API goes live (sometime in the next century...), I would like three things: -email ingest into OR (as this post discusses) -a native (not a PWA) app that supports push al…

(Posted Dec 20, 2022 1:42 PM)

Feature Requests » API Specific Property Sync Rates

Although it would be nice to just be able to easily set this on a per-property level, you can (mostly?) accomplish the same thing using surcharges and discounts. Create a surcharge or discount and ma…

(Posted Dec 19, 2022 12:01 PM)

General Help and Questions » New property is still showing inactive in VRBO

Whenever you add a property to Vrbo, you have to go through a bit of a rigamarole to choose the commission plan (Pay-Per-Book or subscription). I can never figure out how to do it (it's not in an int…

(Posted Oct 16, 2022 10:19 PM)

Feature Requests » Memorized Reports

Omg yesss!!!

(Posted Oct 16, 2022 10:16 PM)

General Help and Questions » How often does Ownerrez sync with VRBO?

IME (based on watching the Vrbo API integration status page), it can take up to 2 hours before Vrbo pulls rate/availability updates.

(Posted Oct 16, 2022 10:16 PM)

Blog Comments » Integration with getawayGoGo

Couple minor bugs (or things in need of enhancement) in the integration: * The SecDep (which I have set to hold, not charge) shows up in GGG as a "Refundable Security Deposit" and makes the "Prop…

(Posted Sep 22, 2022 6:25 PM)

Feature Requests » Collect Photo ID Option in Rental Agreement

I've had a dozen or two bookings since enabling this and they've worked beautifully. But today I got this. 😁 Given my target demographic in Branson, I may have to rethink this... In the mean…

(Posted Sep 21, 2022 4:28 PM)

Blog Comments » Better Custom Payment Methods, Redirect After Booking, Strike-Through Pricing on Airbnb, Cancellation Fees, Base Channel Rates

Airbnb's sorta-new 500-character limit.  Recently, Airbnb started enforcing a 500-character limit on short descriptions and a 50-character limit on headlines.  To be fair, Airbnb historically advised…

(Posted Sep 17, 2022 1:50 PM)

Feature Requests » Wheelhouse

Yep, I'd drop PL if WH was available   by /forums/users/347324552 BlueMtnCabins – Sep 12, 2022 5:11 PM (UTC) Interesting to see you say that. I was with WH in the early days (2017) before I …

(Posted Sep 14, 2022 3:28 PM)

Feature Requests » Touch Stay sending Guide Book URL back to Owner Rez

Good news from our partner Touch Stay! Touch Stay can now push the guidebook links into OwnerRez field codes. This addition has been documented here: https://www.ownerreservations.com/support/articl…

(Posted Sep 14, 2022 3:21 PM)

Feature Requests » VRBO Commission Fee For More Accurate Reporting

Most payment processors do not use simple math to calculate their fees, and, they can vary by account even with the same processor based on your negotiations with them.  So, it is out of the question…

(Posted Sep 14, 2022 3:18 PM)

Feature Requests » VRBO Commission Fee For More Accurate Reporting

If Vrbo isn't willing to spec it into their API, then OR really needs to make an option to programmatically just do the math (it's simple) and automatically add it to any bookings on the Vrbo channel…

(Posted Sep 13, 2022 4:36 PM)

Feature Requests » Remove minimum gap restrictions on approaching vacancies

FWIW, while I'm all for OR adding more customizable flexibility on things like this, I did want to note that if you use PriceLabs (or possibly other automated pricing systems), you can set far more g…

(Posted Sep 6, 2022 2:35 PM)

Feature Requests » For API integrated ownerrez accounts, ask VRBO to handle Florida Sales Tax just like airbnb does

Actually, it's not possible, because of the way Vrbo integration works (which is very different than Airbnb integration). When you integrate with Vrbo, you effectively turn into a hotel that runs…

(Posted Sep 6, 2022 2:33 PM)

General Help and Questions » Booking.com Integration

Chris, I see you were really testing BDC a few years ago. What has been your final take on them? by /forums/users/347362182 Adria – Aug 12, 2022 5:43 PM (UTC) I think I've posted more recent exp…

(Posted Aug 12, 2022 1:58 PM)

General Help and Questions » Are you aware that you pay commision to VRBO for extra sevices you sell to your guests (e.g. airport transfers)?

Well, I was doing month-end financials and in my Vrbo booking statement (the line-by-line CSV version), I noticed a reservation number listed twice, and the second line had a PPB fee of $0.25. I …

(Posted Jul 20, 2022 1:02 AM)