Experience the difference of "Elite".

Getting Started

Core Concepts

Overview

Bookings & Quotes

Damage Protection

Data Management

Deposits

Email Template Library

Fields

Guests

Integrations

Listing Site Integration

Messaging

My Account

Payment Processing

Privacy & Security

Properties

Property Management

Quotes

Rates

Renter Agreements

Reporting

Reviews

Rules

Security Deposits

Suppressed Email Addresses

Tags

Taxes

Team Access

Technical Stuff

Travel Insurance

Triggers

Verified Email Domains

Channel Management

Channel Management

API Integrations

Calendar Import/Export

Channel Bridge

Integrations

OwnerRez APIs

Payment Processing

Testing

Websites

Change Log

2024

2023

2022

2021

2020

2019

Staff Reference

2024 - Update February 14, 2024

Updates

  • Add Inquiry Triggers
  • Remove Autoresponders and convert all existing to inquiry triggers
  • Redesign trigger add/edit page to separate events and actions and collapse criteria
  • Auto-create channel messaging triggers on new Booking.com connections
  • No longer import platform email addresses for API-connected messaging-capable channels (Booking.com, Vrbo, Airbnb)
  • Enable Airbnb Transaction Sync automatically for new users
  • Display projected fees for LynnbrookGroup accounts in net-billing mode
  • Fix nightly fees rolled into rent for listing/property search and some channels
  • Fix Kaba late checkout time
  • Improve property thumbnail image performance
  • Do not allow booking to be deleted with canceled Damage Protection
  • Improve layout of property mapping warnings for all channels
  • Fix channel tiles misalignment when there are coming soon channels
  • Handle duplicate data in Airbnb spot rate imports
  • Fix the broken "configure" link on property info after enabling or disabling a property
  • Improve template enable/disable/delete
  • Only show "this is a preview of what the guest will see" on guest form to the user who created the booking
  • Only show hidden payment methods on quotes to the user who created the quote
  • Handle case when importing from XLSX where Google Sheets munged the date value vs. format fields
  • Fix state/province display on guest autocomplete form
  • Update Vrbo new property documentation to new link
  • Fix bug when sending an SMS message from a template to a guest that also has a channel booking
  • Hubitat Lock Integration Private Beta:
    • Don't filter out mid-stay bookings where start/end times are outside the filter window
  • Google Vacation Rentals Private Beta:
    • Disable Brand editing until after properties are fully "recognized" by Google
    • Improve layout of property mapping warnings, in preparation for "self-service turn-on"
    • Add new landing page guest form for handling channel without a Hosted Website, in preparation for "self-service turn-on"