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Hey Jennifer,
Hmmm, probably the simplest way would be to navigate to the guests record, via the booking overview page of any particular booking (should be under the section labelled guest, towar…
(Posted Sep 5, 2023 11:32 AM)
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Sep 5, 2023 11:32 AM |
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Hi Daniel,
Are you referring to deposits on bookings? If so currently we have this article on this subject: https://www.ownerrez.com/support/articles/deposits-findfilterstatus#status
If not c…
(Posted Aug 23, 2023 11:56 AM)
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Aug 23, 2023 11:56 AM |
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Hi,
If you're still having difficulties with this issue please email our helpdesk at Help@OwnerRez.com (mailto:Help@OwnerRez.com)
~Caleb
(Posted Aug 19, 2023 11:57 PM)
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Aug 19, 2023 11:57 PM |
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#1 (https://ownerrez.zendesk.com/agent/tickets/1) As far as I'm aware, we aren't opening this up as a beta yet. But as soon as we release Google Vacation Rentals we should be publishing a blog post …
(Posted Aug 17, 2023 11:47 AM)
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Aug 17, 2023 11:47 AM |
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Hi,
First and foremost we have an article on this subject here that I recommend giving a read, let us know if you have any questions about any specific points:
https://www.ownerrez.com/support/ar…
(Posted Aug 15, 2023 5:27 PM)
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Aug 15, 2023 5:27 PM |
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Hi Alice,
Thank you for the report! We went ahead and passed this up to our engineers and they appear to have pushed a hotfix, please give it a try and let us know if the hotfix resolved it for y…
(Posted Aug 13, 2023 9:14 PM)
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Aug 13, 2023 9:14 PM |
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Have you seen this support article yet: https://www.ownerrez.com/support/articles/hosted-websites-redirect-back-your-website-after-booking
(Posted Aug 13, 2023 3:23 PM)
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Aug 13, 2023 3:23 PM |
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Hi Jim,
I went ahead and sent you an email from our helpdesk system with some additional information. Hope you're doing well!
(Posted Aug 11, 2023 10:55 AM)
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Aug 11, 2023 10:55 AM |
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Hi,
Generally with OwnerRez by itself you can't as the system is just designed to handle the signing of rental agreements, however using a third party document signing service should feasibly get…
(Posted Aug 9, 2023 12:42 PM)
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Aug 9, 2023 12:42 PM |
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For specifics it may be best to email in to our helpdesk at Help@OwnerReservations.com (mailto:Help@OwnerReservations.com)
Where are you placing those restrictions exactly in OwnerRez? And are …
(Posted Aug 2, 2023 1:12 PM)
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Aug 2, 2023 1:12 PM |
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Hi,
I'm not fully sure I understand the context of what system or part of OwnerRez you're referring to by "Commission Detail", for an accurate response I'd recommend emailing our helpdesk at Hel…
(Posted Jul 24, 2023 9:40 PM)
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Jul 24, 2023 9:40 PM |
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Hi Dan,
(1). Generally for a Surcharge or discount to have commission applied you would need to navigate to that specific items configuration page and ensure that the commission setting is set to…
(Posted Jul 16, 2023 10:11 PM)
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Jul 16, 2023 10:11 PM |
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Hi Pat,
If you navigate via Settings > Hosted Website > Website in Question > Home > Change settings for Availability/Property Search Widget. You'll find several options for how those rates are d…
(Posted Jun 24, 2023 3:35 PM)
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Jun 24, 2023 3:35 PM |
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[This topic has been closed as a duplicate of another topic ( Unified inbox feature similar to Lodgify (/forums/requests/inbox-feature-similar-to-lodgify) )]
(Posted Jun 5, 2023 2:38 PM)
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Jun 5, 2023 2:38 PM |
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[Another topic was closed as a duplicate of this topic ( Ability to log emails in OwnerRez by including a unique BCC email (/forums/requests/ability-to-log-emails-in-ownerrez-by-including-a-unique-…
(Posted Jun 5, 2023 2:38 PM)
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Jun 5, 2023 2:38 PM |
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Thank you for the additional information!
I wanted to reach out and add a little more to this discussion, I would also recommend reaching out to PriceLabs and showing your interest for them to in…
(Posted Jun 2, 2023 3:03 PM)
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Jun 2, 2023 3:03 PM |
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At this time, It is still planned though we can't provide any ETA.
(Posted May 31, 2023 10:24 PM)
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May 31, 2023 10:24 PM |
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Generally seasons are meant to apply across many different properties, while spot rates are designed to be finely tuned for specific properties at exact times.
Can I ask you to elaborate exactly …
(Posted May 31, 2023 3:03 PM)
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May 31, 2023 3:03 PM |
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I believe what Paul W was referring to only works for specifically OwnerRez Hosted websites, not widgets on third party sites. Do you have an OwnerRez Hosted website? If so I'd recommend emailing in …
(Posted May 30, 2023 6:12 PM)
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May 30, 2023 6:12 PM |
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Generally we recommend defining specific property rules not found else where within House Rules via the API configuration Settings > API Integrations > Airbnb > Change > House rules field.
I want…
(Posted May 25, 2023 2:18 PM)
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May 25, 2023 2:18 PM |
