Stay Better Vacations is doing something (actually, pretty much everything) right, maintaining a 5 star rating on Google and a near-perfect 4.9 rating based on close to three thousand reviews on their website! The same meticulousness co-owner Stacie employed as a teacher for 18 years is serving her well as a property owner and manager.
Can you tell us a little bit about your history?
In my previous life, I was a school teacher for 18 years. The last few years of my career I started dipping my toes in owning and managing a few vacation rentals. Soon my portfolio grew, which made me realize there was a strong market for a boutique-style management company and I should explore doing this gig full-time. I then retired from teaching (my resignation letter was one sentence) and began growing the business by bringing onboard my friend Pam who had experience with real estate, marketing, and hospitality. From that moment we became a guest-focused business aimed at providing the best experience for both our guests and owners.
What is your professional background?
Teaching, which requires juggling many balls and demands!
What do you love most about the VR business?
Variety - one day is never like the previous or next. Constantly adapting, reinventing, and being creative on how we approach new challenges or how we can do things better!
What are your main challenges?
Staying consistent with whatever is thrown our way - creating a happy experience for all types of travelers and accommodating all our owners so we are meeting their expectations. Ensuring our cleaning team meets our standards to ensure good reviews and guests satisfaction.
How do you use OwnerRez to manage your business?
It touches all moving parts! Integration has been key...Operto, RueBaRue, Lynnbrook, Point Central, Calendars syncs. It's a one stop shop that we'd be lost without.
What is the most useful feature that OwnerRez offers?
Website and API Integration with Airbnb and Vrbo. We get so many compliments on our website - we love this feature and are always so excited when there are updates or new tools being offered.
Thanks, Stacie and Pam - first for educating our future generations, and now for providing them with amazing vacation rental options!