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Hi Alyssa,
Thank you for pointing this out, it looks like you've found a typo. We'll hopefully get this corrected shortly, though I can't provide an ETA I'd recommend keeping an eye on our weekly…
(Posted 2 days ago)
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2 days ago |
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In most cases we recommend disabling over deleting in any case, however if you're still looking to have that surcharge be deleted, please email in to our helpdesk and we can take a closer look at wha…
(Posted 4 days ago)
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4 days ago |
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Hi Abal,
"Minimum Lengthof Stay"
The booking.com calendar doesn't always correctly display minimum length rules as we pass them over, Id recommend checking your listing directly by sele…
(Posted 7 days ago)
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7 days ago |
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Hi,
When generating a statement, the system essentially backfills any data since the last statement date. So theoretically you could do weekly statements per property.
To do this when generat…
(Posted Apr 8, 2024 5:13 PM)
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Apr 8, 2024 5:13 PM |
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Hi Ata,
It looks like the guest paid column is currently set to zero percent, this is important as the system calculates how much can be remitted via the following:
Lesser of Owner Amount x Gu…
(Posted Apr 8, 2024 4:56 PM)
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Apr 8, 2024 4:56 PM |
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Hi,
We do have an availability/property search widget which has a location drop down. Once selected the widget will only show properties that match the criteria chosen by a potential guest, and t…
(Posted Mar 29, 2024 2:22 PM)
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Mar 29, 2024 2:22 PM |
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Hi Nathan,
Was this screenshot taken from a preview of the widget?
If so then the system pulls that data from the related theming via Settings > Theming > Theme in Question > and the field in…
(Posted Mar 11, 2024 3:11 PM)
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Mar 11, 2024 3:11 PM |
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Hi Nathan,
If you'd still like to pursue this cleaning fee, then please email our helpdesk with further details regarding the set criteria and what you're noticing in terms of oddities. From the…
(Posted Mar 8, 2024 3:18 PM)
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Mar 8, 2024 3:18 PM |
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Hi Ed,
The System uses the "Position" Field for each individual surcharge found in their configurations to determine where to place surcharges. If you'd like the cleaning fee to be first and the …
(Posted Mar 4, 2024 5:27 PM)
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Mar 4, 2024 5:27 PM |
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Hi Mark,
Under Amenities for any given property, there is an "Entertainment" field. Within this subsection you'll find a few different amenities, but the Game console amenity can be found here as…
(Posted Feb 15, 2024 3:08 PM)
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Feb 15, 2024 3:08 PM |
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Hi Jason,
I see the conversation moved away from your point however we wanted to make sure we got a response out to this.
For your algorithm ideas you've mentioned, I'd recommend writing thes…
(Posted Feb 15, 2024 12:01 PM)
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Feb 15, 2024 12:01 PM |
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Hi,
When a legal form is uploaded to https://secure.ownerrez.com/agreements if that form is sent through OwnerRez. The System will typically automatically handle acquiring signatures.
H…
(Posted Feb 15, 2024 11:32 AM)
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Feb 15, 2024 11:32 AM |
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Hi RNLH,
They navigated via Settings > Legal Agreements, then selected "Create Agreement" and typed it out and formatted it.
Regarding the question of how to add a signature line to the docume…
(Posted Feb 14, 2024 6:22 PM)
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Feb 14, 2024 6:22 PM |
General Help and Questions » Analytics
Hi Bernard,
At this point I'd recommend writing in to our helpdesk at help@ownerrez.com. Please include a screenshot in your email showcasing information is not present as you've outlined. This w…
(Posted Feb 12, 2024 1:45 PM)
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Feb 12, 2024 1:45 PM |
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Hi Rachel,
Is this the link they were provided? https://www.capribytheseaocmd.com/
It appears to be loading fine currently, its possible they tried to access your site before the certificate …
(Posted Jan 26, 2024 1:46 PM)
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Jan 26, 2024 1:46 PM |
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Yes I believe so, the channel rate tester should break down individual line items including discounts on the displayed charges table. But please do let us know if you find otherwise.
And I'd reco…
(Posted Jan 24, 2024 1:23 PM)
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Jan 24, 2024 1:23 PM |
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Hi Serg,
I wanted to jump in here and provide a potential alternative option in the meantime. Have you considered setting up third party alerts for your cleaners yet?
https://www.ownerrez.co…
(Posted Jan 23, 2024 2:37 PM)
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Jan 23, 2024 2:37 PM |
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Hello,
We do have an article on addons here that may be worth a look: https://www.ownerrez.com/support/articles/add-on-services
As for offering add-ons to Channel guests by way of OwnerRez, t…
(Posted Jan 22, 2024 4:08 PM)
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Jan 22, 2024 4:08 PM |
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Hi,
We have another article here that may provide some more helpful information on Length of stay discounts - https://www.ownerrez.com/support/articles/length-of-stay-discounts#airbnb
Regardi…
(Posted Jan 19, 2024 1:38 PM)
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Jan 19, 2024 1:38 PM |
General Help and Questions » Reminders
Hi,
There are a plethora of functions in place that could offer reminders, mainly system alerts/messages. Beyond that you are able to make a template and trigger that sends to you personally at a…
(Posted Jan 19, 2024 12:44 PM)
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Jan 19, 2024 12:44 PM |
