Experience the difference of "Elite".

Valerie R

Joined September 2019
110 posts

General Help and Questions » Conditions for Custom Fields

I was wondering if there is a way to create a setting in OwnerRez to not require an ID during the checkout process if a guest already has an ID on file? I created a required field in Custom Fields…

(Posted Jan 8, 2023 11:08 AM)

Feature Requests » Collect Photo ID Option in Rental Agreement

Hi Maria, The BXID custom field is a booking field, so it won't work on email templates. However, if you've made it a "required" field then when the guest clicks on the link to sign the renta…

(Posted Aug 26, 2022 2:35 PM)

Feature Requests » "Rentar Agreement Signed" indicator

Every once in a while there are situations where we don't ask a guest to sign a renter agreement on their booking. It could be a family member, a friend, or it could be a booking that we had to re-cr…

(Posted Jun 14, 2022 9:04 AM)

Feature Requests » Payment Schedules

Another reason why it would be nice to be able to "schedule" an offline payment is so that when we run payment reports those scheduled payments will be included on the report for future payments. As …

(Posted May 5, 2022 3:08 PM)

Blog Comments » Blogs for Hosted Websites, Associate Photos with Rooms on Airbnb, Improved Reviews on Google

As always, thanks for all of your hard work and all of these improvements, we appreciate it! A suggestion for the "Messages" tab display: I don't know if my experience is common to others' us…

(Posted Jan 13, 2022 11:04 AM)

General Help and Questions » Inquiry: how to setup a trigger for me to notify inquiry person if dates become available due to cancellation?

What I do in situations like this is enter a note in the November bookings that says something like: "Joe Smith <email address> would like to rent this weekend if it should happen to cancel." T…

(Posted Jul 29, 2021 2:24 PM)

General Help and Questions » Is it possible to create a Custom field for Arrival date + 10 days?

Our process is to send the guest check-in instructions 10 days before their arrival date as long as the booking is paid in full, a rental agreement is signed & we have an ID on file. Currently I'm…

(Posted Jun 16, 2021 10:06 AM)

Feature Requests » Template Fields for Agreement, info guest needs to ADD

[quote=CTK]Are you having them print the RA off and initial/scan back - if not, how are you getting initials no the RA? [/quote] The confusion seems to be how the required initials end up on the ren…

(Posted Apr 8, 2021 1:05 PM)

Feature Requests » Template Fields for Agreement, info guest needs to ADD

[quote=Lydia B]Yes, the ability to have different agreements is there. And the ability to insert different custom fields in different agreements is there. The issue is how do you set up custom field…

(Posted Apr 8, 2021 12:26 PM)

Feature Requests » Guest Record: Allow attachments in Notes

Thank you for adding a "Notes" section on the Guest level. One great improvement to this would be if we could add attachments to the notes. We require an ID and right now, the ID must be attached …

(Posted Mar 14, 2021 11:17 AM)

Feature Requests » Door Lock Codes - Phone Number

We used to generate door codes to be the last 4 digits of the guests' telephone numbers for the same reason. Then I received a request from a guest to change it to something else "for security reaso…

(Posted Mar 11, 2021 2:05 PM)

General Help and Questions » New secdep reserved before old one expired

I had a guest contact me for the same reason. I created this response to explain why that happened and share it here in case others might want to use it: ======================================== …

(Posted Mar 11, 2021 1:54 PM)

Feature Requests » Travel Insurance purchase alert

If the guest purchases travel insurance it IS documented in the booking activity notes: Activity Jun 17, 20 - The booking was entered. Jun 17, 20 - Scheduled a payment for the remaining balance …

(Posted Feb 18, 2021 1:32 AM)

General Help and Questions » Tags and message triggers

Question about using tags in triggers: There are 2 types of tags, one related to bookings and one related to guests. If we create a trigger to use "only" a specific tag, does the trigger look at A…

(Posted Jan 19, 2021 11:12 AM)

General Help and Questions » Reporting for 1099

I use the Line Item Pivot Detailed report....it has a LOT of information so maybe one of those options might be what you need?

(Posted Jan 19, 2021 10:14 AM)

Feature Requests » Add % as a cancel fee option on cancelation policy setting

In the past I've explained to our guests the fact that VRBO won't refund their service fee unless we refund their payment in full and have offered them the option to make an outside payment to me for…

(Posted Jan 19, 2021 9:47 AM)

Blog Comments » WordPress Plugin Beta, Preview Charges, Rent-Only Discount, Non-Taxed Rent, Holiday Criteria, Igloo Locks, Better Email Defaults

Reading further, thanks also for the "clarified the cancellation wording for those that charge fixed cancellation fees." :-)

(Posted Dec 31, 2020 9:54 AM)

Blog Comments » WordPress Plugin Beta, Preview Charges, Rent-Only Discount, Non-Taxed Rent, Holiday Criteria, Igloo Locks, Better Email Defaults

Hi Paul, thanks for the updates! My question is about the "rent only" option on discounts and surcharges" feature...it seems to only be available on surcharges or discounts that are in the "Automa…

(Posted Dec 31, 2020 9:43 AM)

Feature Requests » Guest Instructions - Electronic Version?

Wouldn't it be great if somehow there was a way to send guests a link to the Guest Instructions? In this day & age when everyone wants to do everything on their phone how nice would it be if they c…

(Posted Dec 17, 2020 4:23 PM)

Feature Requests » Coupon code - Field code for email templates?

Thanks, Ken.....that worked, in a roundabout way! :-)

(Posted Dec 10, 2020 1:35 PM)