| Topic | Posted |
|---|---|
General Chat » Streaming box or TV for vacation rental?In two of our properties we offer only basic cable service (major networks, mostly) and advertise it on the listings. Those properties have all Smart TVs so guests can stream their entertainment by l… (Posted Sep 22, 2023 9:21 AM) |
Sep 22, 2023 9:21 AM |
Feature Requests » Template Fields for Agreement, info guest needs to ADDHi San, The form itself is the {BULEASE} form that is sent to the guests when the booking is first confirmed if you've used the OwnerRez 'Send Renter Agreement Form to Guest' system message or cr… (Posted Jul 10, 2023 11:37 AM) |
Jul 10, 2023 11:37 AM |
Feature Requests » VRBO Native Messaging in OwnerRez via API integrationIf we communicate with guests of a confirmed Vrbo booking through OwnerRez will Vrbo continue to redact information from our messages or leave them alone? It's not supposed to. If you have a spe… (Posted Jun 8, 2023 12:59 PM) |
Jun 8, 2023 12:59 PM |
Feature Requests » VRBO Native Messaging in OwnerRez via API integrationThanks, Shawn. I do have another question.....I have noticed that even after a Vrbo booking is confirmed, when communicating with guests through the Vrbo messaging system, Vrbo will redact inform… (Posted Jun 8, 2023 12:23 PM) |
Jun 8, 2023 12:23 PM |
Feature Requests » VRBO Native Messaging in OwnerRez via API integrationThis is great news, thank you for working so hard with Vrbo to get this feature into Beta, I'm excited to use it! This morning, I changed one of my Airbnb Channel message triggers from "Listing S… (Posted Jun 8, 2023 10:26 AM) |
Jun 8, 2023 10:26 AM |
General Help and Questions » Is there a way to have OR NOT require an ID for a repeat guest?Thanks, Ken. If there was an option to choose "Doesn't Have Tags" like on the filter on the Bookings list page then maybe the required file would only be presented for those contacts, and skip those … (Posted Apr 6, 2023 9:35 AM) |
Apr 6, 2023 9:35 AM |
General Help and Questions » Is there a way to have OR NOT require an ID for a repeat guest?Hello, I've set up a required field for guests to submit a copy of their ID when they are signing our rental agreement. I love this feature! However, it is a kind of a pain for our repeat guests … (Posted Apr 3, 2023 11:26 AM) |
Apr 3, 2023 11:26 AM |
General Help and Questions » Custom Fields on attached files?Hello, I'm pretty sure I already know the answer to this question ("No"), but I'm wondering if anyone has figured out a way to use custom fields on Word attachments on a template? Our propert… (Posted Mar 25, 2023 10:21 AM) |
Mar 25, 2023 10:21 AM |
General Help and Questions » Conditions for Custom FieldsI was wondering if there is a way to create a setting in OwnerRez to not require an ID during the checkout process if a guest already has an ID on file? I created a required field in Custom Fields… (Posted Jan 8, 2023 11:08 AM) |
Jan 8, 2023 11:08 AM |
Feature Requests » Collect Photo ID Option in Rental AgreementHi Maria, The BXID custom field is a booking field, so it won't work on email templates. However, if you've made it a "required" field then when the guest clicks on the link to sign the renta… (Posted Aug 26, 2022 2:35 PM) |
Aug 26, 2022 2:35 PM |
Feature Requests » "Rentar Agreement Signed" indicatorEvery once in a while there are situations where we don't ask a guest to sign a renter agreement on their booking. It could be a family member, a friend, or it could be a booking that we had to re-cr… (Posted Jun 14, 2022 9:04 AM) |
Jun 14, 2022 9:04 AM |
Feature Requests » Payment SchedulesAnother reason why it would be nice to be able to "schedule" an offline payment is so that when we run payment reports those scheduled payments will be included on the report for future payments. As … (Posted May 5, 2022 3:08 PM) |
May 5, 2022 3:08 PM |
Blog » Blogs for Hosted Websites, Associate Photos with Rooms on Airbnb, Improved Reviews on GoogleAs always, thanks for all of your hard work and all of these improvements, we appreciate it! A suggestion for the "Messages" tab display: I don't know if my experience is common to others' us… (Posted Jan 13, 2022 11:04 AM) |
Jan 13, 2022 11:04 AM |
General Help and Questions » Inquiry: how to setup a trigger for me to notify inquiry person if dates become available due to cancellation?What I do in situations like this is enter a note in the November bookings that says something like: "Joe Smith <email address> would like to rent this weekend if it should happen to cancel." T… (Posted Jul 29, 2021 2:24 PM) |
Jul 29, 2021 2:24 PM |
General Help and Questions » Is it possible to create a Custom field for Arrival date + 10 days?Our process is to send the guest check-in instructions 10 days before their arrival date as long as the booking is paid in full, a rental agreement is signed & we have an ID on file. Currently I'm… (Posted Jun 16, 2021 10:06 AM) |
Jun 16, 2021 10:06 AM |
Feature Requests » Template Fields for Agreement, info guest needs to ADD[quote=CTK]Are you having them print the RA off and initial/scan back - if not, how are you getting initials no the RA? [/quote] The confusion seems to be how the required initials end up on the ren… (Posted Apr 8, 2021 1:05 PM) |
Apr 8, 2021 1:05 PM |
Feature Requests » Template Fields for Agreement, info guest needs to ADD[quote=Lydia B]Yes, the ability to have different agreements is there. And the ability to insert different custom fields in different agreements is there. The issue is how do you set up custom field… (Posted Apr 8, 2021 12:26 PM) |
Apr 8, 2021 12:26 PM |
Feature Requests » Guest Record: Allow attachments in NotesThank you for adding a "Notes" section on the Guest level. One great improvement to this would be if we could add attachments to the notes. We require an ID and right now, the ID must be attached … (Posted Mar 14, 2021 11:17 AM) |
Mar 14, 2021 11:17 AM |
Feature Requests » Door Lock Codes - Phone NumberWe used to generate door codes to be the last 4 digits of the guests' telephone numbers for the same reason. Then I received a request from a guest to change it to something else "for security reaso… (Posted Mar 11, 2021 2:05 PM) |
Mar 11, 2021 2:05 PM |
General Help and Questions » New secdep reserved before old one expiredI had a guest contact me for the same reason. I created this response to explain why that happened and share it here in case others might want to use it: ======================================== … (Posted Mar 11, 2021 1:54 PM) |
Mar 11, 2021 1:54 PM |
