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Conditions for Custom Fields

Valerie R
Jan 8, 2023 11:08 AM
Joined Sep, 2019 118 posts

I was wondering if there is a way to create a setting in OwnerRez to not require an ID during the checkout process if a guest already has an ID on file?

I created a required field in Custom Fields to be shown during the checkout process to require the guest to upload a copy of their ID. I love that feature as it omits the manual process we used before for every guest to submit a copy of their ID.

However, when we already have a guest who has submitted an ID for their first booking, they have to keep submitting their ID for repeated bookings.

I use an"ID Received" tag to identify guests who have submitted their IDs already and thought that if it was possible to add a condition to the required custom field for collecting IDs to skip that requirement if the guest's contact record contained the "ID Received" tag, that would solve the problem.

Does anyone know of a way that this can be done already? If not, maybe the developers at OwnerRez could add this to their list of possible improvements in the future.

Ken T
Jan 9, 2023 4:28 PM
OR Team Member Joined Aug, 2019 1297 posts

There is not, and, I'm not sure this would be a good idea, as by default OwnerRez stores guest data basically forever, but IDs do expire.