I'm new to OR and I recently had an enquiry come through for a weekend in Oct as all the weekends were fully booked in Nov however the possible guest really would like a weekend in Nov so has asked me to let her know if any of the Nov weekends become free due to cancellation - is there a way in OR to automate that I get reminded to contact her if a cancellation does happen or any way even manually to make a note on the system? Other than putting it in the notes section of each booking?
Any tips welcome please.
At present, unfortunately, no, we don't have any automated "standby" notification capability.
What I do in situations like this is enter a note in the November bookings that says something like:
"Joe Smith <email address> would like to rent this weekend if it should happen to cancel."
That way if I am looking at that booking because the guest has requested a cancellation I'll be reminded to contact Joe Smith to see if he still wants to book that weekend.
Thankyou!! Good tip! I'Il do this :-)