Experience the difference of "Elite".

Is there a way to have OR NOT require an ID for a repeat guest?

Valerie R
Apr 3, 2023 11:26 AM
Joined Sep, 2019 118 posts

Hello, I've set up a required field for guests to submit a copy of their ID when they are signing our rental agreement. I love this feature!

However, it is a kind of a pain for our repeat guests to have to continually provide a copy of their ID each time they book another stay.

I can't figure out a conditional field or setting to tell OwnerRez that if this guest already has an ID on file (which I identify by adding a "ID Received" tag on their guest contact record) then that requirement should be skipped for all new bookings.

Has anyone figured out a way around this?


Ken T
Apr 5, 2023 11:00 PM
OR Team Member Joined Aug, 2019 1321 posts

No... but, the engineers are aware of the limitations, and are considering future feature improvements.

Valerie R
Apr 6, 2023 9:35 AM
Joined Sep, 2019 118 posts

Thanks, Ken. If there was an option to choose "Doesn't Have Tags" like on the filter on the Bookings list page then maybe the required file would only be presented for those contacts, and skip those contacts that do have the identified tag.