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For now, to do this, create a surcharge that applies only to those particular properties and only to Airbnb. Don't forget to use one of the Airbnb magic names:
https://www.ownerrez.com/support/arti…
(Posted Aug 20, 2021 12:02 PM)
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Aug 20, 2021 12:02 PM |
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Most likely, that payment has not yet cleared the processor and cannot be refunded - it should instead be voided. This is better anyway since it'll save you the transactions fees.
(Posted Aug 20, 2021 10:20 AM)
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Aug 20, 2021 10:20 AM |
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Go into the Booking, Legal tab, and use the Request dropdown button to ask for a new rental agreement. They'll be given the same opportunity to enter their information and custom fields, and can cor…
(Posted Aug 19, 2021 5:59 PM)
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Aug 19, 2021 5:59 PM |
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You will find some of them on these pages:
https://www.ownerrez.com/support/articles/booking-statistics-glossary-name
https://www.ownerrez.com/support/articles/glossary-definitions
(Posted Aug 19, 2021 5:19 PM)
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Aug 19, 2021 5:19 PM |
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You can already do this, in the Trigger Booking Fields criteria - set it for when Number of Nights > 1.
(Posted Aug 19, 2021 3:15 PM)
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Aug 19, 2021 3:15 PM |
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You can't import listings using the API, but if the listing is visible, you can import it to OwnerRez using this tool:
https://www.ownerrez.com/support/articles/listing-content-import
(Posted Aug 19, 2021 10:32 AM)
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Aug 19, 2021 10:32 AM |
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This is technically feasible - our open API, that TouchStay is using, includes access to Custom Fields. You could create a Custom Field to hold this URL, which TouchStay could then populate, and you…
(Posted Aug 18, 2021 12:50 PM)
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Aug 18, 2021 12:50 PM |
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Great to have you here! I'm sure you'll find many useful resources in this Forum and other parts of the site. Best of luck to you as you move forward!
(Posted Aug 16, 2021 1:47 PM)
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Aug 16, 2021 1:47 PM |
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Yes, that's a good idea that will likely be added down the road a bit.
(Posted Aug 10, 2021 11:13 AM)
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Aug 10, 2021 11:13 AM |
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Please write in to the Helpdesk with specifics as to the blocks that are having problems, and we'll investigate what's going on.
(Posted Aug 9, 2021 1:53 PM)
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Aug 9, 2021 1:53 PM |
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No, that shouldn't be the problem - Vrbo allows only 5 calendars *per property*, but you shouldn't need more than one per each property.
(Posted Aug 6, 2021 3:14 PM)
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Aug 6, 2021 3:14 PM |
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Yes, that's correct - one iCal link can only contain the data for one property.
(Posted Aug 6, 2021 2:20 PM)
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Aug 6, 2021 2:20 PM |
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You'd normally need one iCal import from Vrbo into OwnerRez, and then one iCal export from OwnerRez back into Vrbo. So that should be fine:
https://www.ownerrez.com/support/articles/channel-manag…
(Posted Aug 5, 2021 2:39 PM)
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Aug 5, 2021 2:39 PM |
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Here's information about our Damage Protection program:
https://www.ownerrez.com/support/articles/damage-protection-overview
The DP program covers the cost of damage and repairs, but not lost r…
(Posted Aug 3, 2021 1:52 PM)
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Aug 3, 2021 1:52 PM |
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You can forward voice calls made to your SMS number, to another phone number, yes.
You cannot forward SMS messages though.
(Posted Aug 2, 2021 11:06 AM)
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Aug 2, 2021 11:06 AM |
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We do plan to add additional capabilities to the owners portal over time.
(Posted Aug 2, 2021 9:56 AM)
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Aug 2, 2021 9:56 AM |
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Actually, one of the Vrbo API requirements is specifically to have your own credit card payment processor - with the API, Vrbo does not handle guest payments.
https://www.ownerrez.com/support/arti…
(Posted Jul 29, 2021 10:51 AM)
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Jul 29, 2021 10:51 AM |
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At present, unfortunately, no, we don't have any automated "standby" notification capability.
(Posted Jul 28, 2021 2:00 PM)
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Jul 28, 2021 2:00 PM |
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Yes, that would do it - importing rates from a channel creates Spot Rates.
(Posted Jul 27, 2021 1:24 PM)
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Jul 27, 2021 1:24 PM |
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Formatting and custom fields is a very complex and challenging issue because of all the invisible coding going on behind the scenes - depending on the type of field, there may be embedded HTML in it,…
(Posted Jul 27, 2021 1:22 PM)
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Jul 27, 2021 1:22 PM |
