Experience the difference of "Elite".

HELP! VRBO cancelation and refund problem

JLB Properties
Aug 20, 2021 8:07 AM
Joined Nov, 2020 15 posts

Had a guest book late last night on VRBO and I had to cancel the reservation this morning (reason not important). I followed the steps of adding a 100% "cancellation credit" to the charges, and then canceled the booking in OR. Now when I go to transactions to issue the refund on the card I get an error saying "The referenced transaction does not meet the criteria for issuing a credit." Anyone seen this and know what I need to do to?

Ken T
Aug 20, 2021 10:20 AM
OR Team Member Joined Aug, 2019 1122 posts

Most likely, that payment has not yet cleared the processor and cannot be refunded - it should instead be voided. This is better anyway since it'll save you the transactions fees.