Had a guest book late last night on VRBO and I had to cancel the reservation this morning (reason not important). I followed the steps of adding a 100% "cancellation credit" to the charges, and then canceled the booking in OR. Now when I go to transactions to issue the refund on the card I get an error saying "The referenced transaction does not meet the criteria for issuing a credit." Anyone seen this and know what I need to do to?
Most likely, that payment has not yet cleared the processor and cannot be refunded - it should instead be voided. This is better anyway since it'll save you the transactions fees.
