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HELP! VRBO cancelation and refund problem

Replies: 2 - Pages: 1 - Last Reply: Aug 20, 2021 10:20 AM by: Ken T
JLB Properties
Registered: 11/8/20
HELP! VRBO cancelation and refund problem

Had a guest book late last night on VRBO and I had to cancel the reservation this morning (reason not important). I followed the steps of adding a 100% "cancellation credit" to the charges, and then canceled the booking in OR. Now when I go to transactions to issue the refund on the card I get an error saying "The referenced transaction does not meet the criteria for issuing a credit." Anyone seen this and know what I need to do to?

Ken T
Registered: 8/7/19
Re: HELP! VRBO cancelation and refund problem

Most likely, that payment has not yet cleared the processor and cannot be refunded - it should instead be voided. This is better anyway since it'll save you the transactions fees.

Pages: 1