Built by owners, for owners.

Touch Stay sending Guide Book URL back to Owner Rez

Status: Requested 2 Votes
Docks -n- Dunes
Aug 17, 2021 9:08 AM
Joined Jun, 2021 2 posts

As a further build-out of the API integration, it would be HUGE to have Touch Stay send the Guide Book link back to OR and populate in the Booking record. Then we can integrate that into the Welcome message to the guest to confirm booking. Other benefits include:

• Alleviates concern of Touch Stay email going to junk mail. OR sends emails out masking them as coming directly from the owner.
• Could send the TS link with bundled with all our other customer communications. All we’d need TS to do is share the custom guest link via the API into the OR record.
• Use of Triggers to know once it's been received.
• Could even integrate TS link and messaging into a broader welcome message that contains other info for the guest instead of flooding them with separate messages.
• For OR users, it seems logical to manage this directly within the OR software instead of TS for added control.

Ken T
Aug 18, 2021 12:50 PM
OR Team Member Joined Aug, 2019 669 posts

This is technically feasible - our open API, that TouchStay is using, includes access to Custom Fields. You could create a Custom Field to hold this URL, which TouchStay could then populate, and you could use it in your templates.

You'd need to reach out to TouchStay for them to build this capability, but there's nothing preventing it, and surely it would be useful to all their clients.