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Ah - no, Airbnb never sends the guests' real email addresses, just Airbnb proxy emails. The OwnerRez system can automatically collect the real email addresses via the proxy emails using the Rental A…
(Posted Jul 14, 2021 12:40 PM)
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Jul 14, 2021 12:40 PM |
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Well, we were able to see the property in an anonymous browser that isn't logged into anything at all. I suspect perhaps you may have a cookie issue?
(Posted Jul 14, 2021 12:39 PM)
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Jul 14, 2021 12:39 PM |
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I was able to check your account and see one of your properties on Airbnb - the other property is not connected in the API.
If you need more investigation, please write in to the Helpdesk and we'l…
(Posted Jul 14, 2021 11:30 AM)
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Jul 14, 2021 11:30 AM |
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This is normal - emails are not handled via the API.
Internal Airbnb messages are, though, and those appear in the Conversations and/or CRM > Inbox.
(Posted Jul 14, 2021 11:27 AM)
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Jul 14, 2021 11:27 AM |
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Unfortunately, no, there isn't such a report - and there really can't be, since at present OwnerRez doesn't receive all correspondence from the guest anyway.
(Posted Jul 10, 2021 3:07 PM)
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Jul 10, 2021 3:07 PM |
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Yes - go to Settings > Legal Agreements. Click the little pencil icon to the left of the agreement you want, and select Download Example PDF.
That will give a generic agreement showing the field co…
(Posted Jul 8, 2021 7:28 PM)
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Jul 8, 2021 7:28 PM |
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Oh, looks like you've never written in to the Helpdesk before - the form is just a front-end to its email address:
help@ownerreservations.com
(Posted Jun 30, 2021 6:24 PM)
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Jun 30, 2021 6:24 PM |
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Hmm, we're not able to duplicate this. Can you write in to the Helpdesk with the URL you're looking at, and a screenshot?
(Posted Jun 30, 2021 6:05 PM)
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Jun 30, 2021 6:05 PM |
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When a voting thread is merged into another voting thread, the votes are automatically combined. Non-voting threads don't have votes to combine, which is why I posted a note - anyone who was watchin…
(Posted Jun 30, 2021 10:03 AM)
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Jun 30, 2021 10:03 AM |
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You'll want to vote up this suggestion:
https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders
It is planned, hopefully for the first half of this year.
(Posted Jun 29, 2021 10:42 AM)
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Jun 29, 2021 10:42 AM |
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You'll want to vote up this suggestion:
https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders
(Posted Jun 29, 2021 10:42 AM)
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Jun 29, 2021 10:42 AM |
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You'll want to vote up this suggestion:
https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders
(Posted Jun 29, 2021 10:41 AM)
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Jun 29, 2021 10:41 AM |
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Yes, that's correct - "foo" represents a generic meaningless example tag name.
(Posted Jun 25, 2021 1:54 PM)
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Jun 25, 2021 1:54 PM |
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As has been the case for awhile, it will happen eventually, but no ETA.
(Posted Jun 25, 2021 1:00 PM)
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Jun 25, 2021 1:00 PM |
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Ah - yes ,we do have that:
https://www.ownerrez.com/support/articles/sms-issues-questions#new-message-alert
(Posted Jun 23, 2021 3:00 PM)
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Jun 23, 2021 3:00 PM |
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We've had SMS for quite some time now actually:
https://www.ownerrez.com/support/articles/sms-messaging-setup-usage-video
(Posted Jun 23, 2021 2:18 PM)
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Jun 23, 2021 2:18 PM |
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What are you looking for? We do store, and display, their address.
(Posted Jun 22, 2021 8:55 PM)
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Jun 22, 2021 8:55 PM |
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Doesn't look like it no. It's a pretty long list but doesn't have that. We get the list from Airbnb, so, you could maybe suggest it to them to add. :-)
(Posted Jun 22, 2021 10:41 AM)
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Jun 22, 2021 10:41 AM |
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Yes, that's somewhat correct:
1. Your Profile address is the email you use to log in to OwnerRez, and also where your OwnerRez system messages are sent.
https://app.ownerrez.com/account/profile
2.…
(Posted Jun 21, 2021 2:59 PM)
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Jun 21, 2021 2:59 PM |
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For Airbnb, yes - they are options under Type in Properties > Amenities.
(Posted Jun 21, 2021 11:43 AM)
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Jun 21, 2021 11:43 AM |
