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Airbnb email not imported to OR

Replies: 6 - Pages: 1 - Last Reply: Jul 19, 2021 7:02 PM by: Ken T
Y.M
Registered: 7/11/21
Airbnb email not imported to OR

I just set up API with airbnb and also did a channel bridge import to make sure everything is poured into OR system. However, none of the email from the guest were imported in the OR system. Prior to this, I used smartbnb and once booking is confirmed, guests' emails showed up on their contact information. Anything I did wrong???

Ken T
Registered: 8/7/19
Re: Airbnb email not imported to OR

This is normal - emails are not handled via the API.

Internal Airbnb messages are, though, and those appear in the Conversations and/or CRM > Inbox.

Y.M
Registered: 7/11/21
Re: Airbnb email not imported to OR

No let me clarify: I meant email address of the guest!

Ken T
Registered: 8/7/19
Re: Airbnb email not imported to OR

Ah - no, Airbnb never sends the guests' real email addresses, just Airbnb proxy emails. The OwnerRez system can automatically collect the real email addresses via the proxy emails using the Rental Agreement signing process, but you have to set that system up:

https://www.ownerreservations.com/support/articles/airbnb-request-for-contact-info-real-email-address-and-signed-renter-agreement

Y.M
Registered: 7/11/21
Re: Airbnb email not imported to OR

I do not even get the proxy emails now after I did API. I did in professional host tool to turn the email option on already, but nothing is coming through. proxy or real email.

Ken T
Registered: 8/7/19
Re: Airbnb email not imported to OR

Please write in to the Helpdesk so we can take a look - normally, you can pick those up using Channel Bridge for past bookings, and they come in automatically for newly-created ones.

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