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I can't find my listing on AirBNB

Chris D
Jul 14, 2021 7:41 AM
Joined Jul, 2021 5 posts

My listing doesn't seem to show up in searches. When I'm logged into airbnb, I can see it on the map and click on it. If I try from a different browser, it's not there. I've verified that the dates are available that I'm searching with and I meet the minimum nights requirements. What else do I need to be checking?

Ken T
Jul 14, 2021 11:30 AM
OR Team Member Joined Aug, 2019 669 posts

I was able to check your account and see one of your properties on Airbnb - the other property is not connected in the API.

If you need more investigation, please write in to the Helpdesk and we'll see what we find.

Chris D
Jul 14, 2021 11:37 AM
Joined Jul, 2021 5 posts

Yes logged into my account I can see the listing. I only have the one active right now. If you go to a new browser that isn’t logged in, and search the area, my listing doesn’t appear. Could be an issue with Airbnb but since all my settings funnel there from ownerrez, I’m wondering if I have something setup wrong here.

Ken T
Jul 14, 2021 12:39 PM
OR Team Member Joined Aug, 2019 669 posts

Well, we were able to see the property in an anonymous browser that isn't logged into anything at all. I suspect perhaps you may have a cookie issue?

Serge K
Nov 15, 2021 1:47 AM
Joined Jan, 2021 3 posts

I am having the exact same issue. Were you able to resolve this?