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Notification Alert for inquiry

cp9293
Oct 22, 2018 11:27 AM
Joined Apr, 2012 393 posts

Is there a notification alert that can be sent on phone when an inquiry and Book Now is sent?

Thanks!

BlueMtnCabins
Oct 23, 2018 7:43 AM
Joined Jun, 2016 1005 posts

you receive an email

cp9293
Oct 23, 2018 9:46 AM
Joined Apr, 2012 393 posts

Can there be a text alert added?

Paul W
Oct 23, 2018 9:48 AM
OR Team Member Joined Jun, 2009 711 posts

SMS notifications are coming soon. We are planning to have a first pass release of that before end of year. It's been on the drawing board for awhile and it was recently scheduled for development for December. Currently, there is no support for SMS in the system.

cp9293
Oct 23, 2018 10:25 AM
Joined Apr, 2012 393 posts

Great news! Let me know if you need help testing it out. :)

Charis B
Jun 23, 2021 2:09 PM
Joined Jun, 2021 3 posts

In 2018 you said sms notifications are coming soon. Do we have this yet? Can you tell me where to find it?
Thank You!

Ken T
Jun 23, 2021 2:18 PM
OR Team Member Joined Aug, 2019 788 posts

We've had SMS for quite some time now actually:

https://www.ownerreservations.com/support/articles/sms-messaging-setup-usage-video

Charis B
Jun 23, 2021 2:30 PM
Joined Jun, 2021 3 posts

Thank you.
I see that I can text my guests but what I meant was SMS notifications. When a message comes in (a message from a guest, an inquiry, a booking, anything) on Airbnb & VRBO, I get a text on my phone to alert me that there's something to go check.
Does OwnerRez have this?
I'm brand new here. So far I've found that I have to go into the OR website & then to CRM and then Inbox, there I can see messages. This means that if someone can't get into their house (door code issue or whatever) they would be stuck outside waiting until I happen to check for messages. I need a notification when something comes in. Does OR provide an SMS notification that something new arrived into the Inbox?
Thank You!

Charis B
Jun 23, 2021 2:45 PM
Joined Jun, 2021 3 posts

Thank you.
I see that I can text my guests but what I meant was SMS notifications. When a message comes in (a message from a guest, an inquiry, a booking, anything) on Airbnb & VRBO, I get a text on my phone to alert me that there's something to go check.
Does OwnerRez have this?
I'm brand new here. So far I've found that I have to go into the OR website & then to CRM and then Inbox, there I can see messages. This means that if someone can't get into their house (door code issue or whatever) they would be stuck outside waiting until I happen to check for messages. I need a notification when something comes in. Does OR provide an SMS notification that something new arrived into the Inbox?
Thank You!

Ken T
Jun 23, 2021 3:00 PM
OR Team Member Joined Aug, 2019 788 posts

Ah - yes ,we do have that:

https://www.ownerreservations.com/support/articles/sms-issues-questions#new-message-alert