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At this point I think it's probably better for you to write in to the Helpdesk with the specific booking you're trying to sort out.
(Posted Sep 7, 2021 10:19 AM)
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Sep 7, 2021 10:19 AM |
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Yes, that's right, because you know what the charges really should be / were.
(Posted Sep 6, 2021 3:56 PM)
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Sep 6, 2021 3:56 PM |
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Alas, no - there's no technical reason from OwnerRez' perspective why it won't work, it's just that Kaba doesn't allow it. Perhaps if they get more people pushing them for this capability, they will…
(Posted Sep 6, 2021 2:46 PM)
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Sep 6, 2021 2:46 PM |
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Unfortunately, as popular as this request is, it is dependent on work being done by Vrbo to support our integration with this function - and this keeps getting delayed. :-( We talk with them about …
(Posted Sep 4, 2021 2:29 PM)
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Sep 4, 2021 2:29 PM |
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That suggests that your Airbnb API connection may not be active. Please write in to the Helpdesk for further assistance if necessary.
(Posted Sep 1, 2021 10:07 AM)
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Sep 1, 2021 10:07 AM |
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In the Discount itself, you can set what specific Seasons it does (or does not) apply to.
(Posted Aug 30, 2021 11:36 AM)
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Aug 30, 2021 11:36 AM |
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In OwnerRez, Discounts can be applied to specific Seasons. That should do what it sounds like you need?
(Posted Aug 30, 2021 10:32 AM)
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Aug 30, 2021 10:32 AM |
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There are many possible reasons for this, so you'd do best to send in a request for assistance to the Helpdesk.
(Posted Aug 28, 2021 2:35 PM)
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Aug 28, 2021 2:35 PM |
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No, each individual trigger will only send the email once. That checkbox is for situations where the guest might not meet the criteria at the appointed time, but may later. For instance, you might …
(Posted Aug 26, 2021 11:37 AM)
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Aug 26, 2021 11:37 AM |
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You can indicate an issue using Tags:
https://www.ownerrez.com/support/articles/tags
(Posted Aug 25, 2021 1:02 PM)
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Aug 25, 2021 1:02 PM |
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This is the result of a combination of how you have set your Preferences to combine all Rent lines together:
https://app.ownerrez.com/account/preferences
And, set the discount to be categorized…
(Posted Aug 23, 2021 2:27 PM)
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Aug 23, 2021 2:27 PM |
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For now, to do this, create a surcharge that applies only to those particular properties and only to Airbnb. Don't forget to use one of the Airbnb magic names:
https://www.ownerrez.com/support/arti…
(Posted Aug 20, 2021 12:02 PM)
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Aug 20, 2021 12:02 PM |
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Most likely, that payment has not yet cleared the processor and cannot be refunded - it should instead be voided. This is better anyway since it'll save you the transactions fees.
(Posted Aug 20, 2021 10:20 AM)
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Aug 20, 2021 10:20 AM |
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Go into the Booking, Legal tab, and use the Request dropdown button to ask for a new rental agreement. They'll be given the same opportunity to enter their information and custom fields, and can cor…
(Posted Aug 19, 2021 5:59 PM)
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Aug 19, 2021 5:59 PM |
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You will find some of them on these pages:
https://www.ownerrez.com/support/articles/booking-statistics-glossary-name
https://www.ownerrez.com/support/articles/glossary-definitions
(Posted Aug 19, 2021 5:19 PM)
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Aug 19, 2021 5:19 PM |
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You can already do this, in the Trigger Booking Fields criteria - set it for when Number of Nights > 1.
(Posted Aug 19, 2021 3:15 PM)
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Aug 19, 2021 3:15 PM |
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You can't import listings using the API, but if the listing is visible, you can import it to OwnerRez using this tool:
https://www.ownerrez.com/support/articles/listing-content-import
(Posted Aug 19, 2021 10:32 AM)
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Aug 19, 2021 10:32 AM |
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This is technically feasible - our open API, that TouchStay is using, includes access to Custom Fields. You could create a Custom Field to hold this URL, which TouchStay could then populate, and you…
(Posted Aug 18, 2021 12:50 PM)
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Aug 18, 2021 12:50 PM |
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Great to have you here! I'm sure you'll find many useful resources in this Forum and other parts of the site. Best of luck to you as you move forward!
(Posted Aug 16, 2021 1:47 PM)
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Aug 16, 2021 1:47 PM |
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Yes, that's a good idea that will likely be added down the road a bit.
(Posted Aug 10, 2021 11:13 AM)
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Aug 10, 2021 11:13 AM |
