Experience the difference of "Elite".

A way for use to be alerted problem guest

cp9293
Aug 25, 2021 12:51 PM
Joined Apr, 2012 393 posts

Is there a way to alert us that guest was a problem, during the inquiry stage? Can we have something that alerts us that there was a problem with the guest? We already could mark it under notes. Maybe something flashing?

Thanks,
Claudia

Ken T
Aug 25, 2021 1:02 PM
OR Team Member Joined Aug, 2019 847 posts

You can indicate an issue using Tags:

https://www.ownerreservations.com/support/articles/tags

PacViewLodging
Aug 29, 2021 12:14 AM
Joined Sep, 2019 41 posts

We use tags... In our case we call them "Problem Guest" and it can be done at any point...we then make notes about why we have tagged them. Then we have a trigger that we use that sends us an email at the time a booking is created where the tag of Problem Guest is attached to the guest. The real question is what/how you want to address the situation when you get one of those emails.

The email template system is not "smart enough" to be able to give you the guest history information or "notes" gathered from previous bookings or quotes for the guest (at least not that we have found yet) so we will go and lookup the current booking and will then review the history of the guest and determine why we have flagged them and make the determination of whether we call them and ultimately cancel them.

It happens very rarely for us, but we still like to know and make the appropriate determination.