General Help and Questions » Pushing rates
Make sure to set a "standard rate" on your period rates first. Or do that and then ask again. We found out that that was the holdup. If there is no standard rate, their code doesn't try to switch …
(Posted Jan 25, 2019 5:32 PM)
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Jan 25, 2019 5:32 PM |
General Help and Questions » Pricelabs
From the app side of things...
Seems to be smooth overall. Their servers write to ours a couple times per day as needed. We have found them easy and straightforward to work with.
There is one thi…
(Posted Jan 24, 2019 2:09 PM)
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Jan 24, 2019 2:09 PM |
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Hi Richard,
Sorry for the delay in responding. My first thought is - you'd need to ask ResortCleaning that! I'm sure that's not the answer you're looking for. 🤪
Let me reach out to my contacts o…
(Posted Jan 24, 2019 2:01 PM)
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Jan 24, 2019 2:01 PM |
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Sorry for the delay in responding, BlueMtnCabins. That's a great technique - I love it!
Use the {BTGUESTFEE} field code to insert the fees they paid. Couple caveats:
1) That will include all gues…
(Posted Jan 24, 2019 1:59 PM)
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Jan 24, 2019 1:59 PM |
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Hi Mitchell,
Sorry for the delay in responding. That would just be one 1 property. A property is one individually-rented unit. It doesn't matter how many national/regional listing sites (or even…
(Posted Jan 24, 2019 1:56 PM)
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Jan 24, 2019 1:56 PM |
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Sorry for the delay. We're looking.
(Posted Jan 24, 2019 1:53 PM)
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Jan 24, 2019 1:53 PM |
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Good idea, Rich. Not sure we would do it exactly that way, but we could be watching for empty booking field codes that are marked as required and at least allowing you to filter for that (like not-si…
(Posted Jan 24, 2019 1:48 PM)
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Jan 24, 2019 1:48 PM |
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Yes, good eye on that. We are going to be adding specific enumerations on surcharges for known fees like cleaning, pet, extra guest, firewood and so on. Our API integration with HomeAway actually h…
(Posted Jan 24, 2019 1:46 PM)
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Jan 24, 2019 1:46 PM |
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Hi Cathleen,
Thanks for reporting back. For anyone else that is wondering, you can adjust that on the quote rules. Look for the rules tab.
PS. I don't believe a non-admin user can delete forum t…
(Posted Jan 24, 2019 1:43 PM)
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Jan 24, 2019 1:43 PM |
General Help and Questions » Pushing rates
Fees are something you need to set manually in VRBO and Airbnb. We do set the cleaning fee, extra guest fee and pet fee in VRBO if we see that you have one in OwnerRez, but there are other types of …
(Posted Jan 24, 2019 1:42 PM)
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Jan 24, 2019 1:42 PM |
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Thanks for the notice on the check always showing the total. We'll take a look. That might be because the arrival date of the booking is soon but then, if that were the case, the 50% option wouldn'…
(Posted Jan 24, 2019 1:38 PM)
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Jan 24, 2019 1:38 PM |
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We do have an Expenses area - and we're expanding that this year for bank account tracking and QB syncing - but Tim is right. You really need to have a separate accounting system (QB, Sage, Xero) th…
(Posted Jan 24, 2019 1:17 PM)
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Jan 24, 2019 1:17 PM |
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Good tip, Rich. Yes trigger emails will try again the next day if the "try again" option is set for missed triggers.
In general, triggers are kind of temperamental and hard to control because they …
(Posted Jan 24, 2019 1:14 PM)
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Jan 24, 2019 1:14 PM |
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Sorry for the lack of response here. No ETA or news on Kaba yet. It's on our dev roadmap for 2019 for sure, but we have to get some other stuff combed out of our hair here first.
(Posted Jan 24, 2019 1:06 PM)
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Jan 24, 2019 1:06 PM |
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MailChimp has a full API so it's possible for us to keep lists updated on that side too (ie. as bookings/guests change in OR) but it's just not something that we've had time to do. The problem is al…
(Posted Jan 20, 2019 10:05 AM)
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Jan 20, 2019 10:05 AM |
General Help and Questions » Channel bridge
Sorry for the lack of docs around Channel Bridge and our channel management at large. We've been pushing updates faster than writing docs. ….A general problem around here.
Our channel integration …
(Posted Jan 20, 2019 9:51 AM)
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Jan 20, 2019 9:51 AM |
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Ross, check out OpenEdge too. We just started supporting them, and we've been impressed with their team. Fast customer service and a meet-or-beat guarantee on rates.
The downside of PayPal is that…
(Posted Jan 20, 2019 9:33 AM)
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Jan 20, 2019 9:33 AM |
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Hi Ross,
That will work - having channel bridge pull across - for combination properties as long as you have the same listings on the channels, and typically most users do that. So if you have prop…
(Posted Jan 20, 2019 9:29 AM)
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Jan 20, 2019 9:29 AM |
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Look under the top Guests menu. Then click the Reviews menu in the sidebar under that.
[img https://cdn.orez.io/w/images/6ea30f4cf2d94ac48941c402689c7163.png]
(Posted Jan 20, 2019 9:26 AM)
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Jan 20, 2019 9:26 AM |
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Yep, we need to do better on that. The fundamental problem with that is the support content itself, not the search. Our support docs are very limited and only cover a small part of the system. Man…
(Posted Jan 16, 2019 9:00 AM)
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Jan 16, 2019 9:00 AM |
