Experience the difference of "Elite".

is "VRBO service fee" have a field name?

BlueMtnCabins
Jan 21, 2019 4:25 PM
Joined Jun, 2016 1005 posts

To be embedded in email? I send post departure email saying "you could have saved $X if you booked with us direct", where $X is amount of VRBO fee. So far I have been populating custom field manually , but since I see it as a value on the booking as being imported form VRBO, is there a name? Same fort AIrBNB. TIA

Paul W
Jan 24, 2019 1:59 PM
OR Team Member Joined Jun, 2009 710 posts

Sorry for the delay in responding, BlueMtnCabins. That's a great technique - I love it!

Use the {BTGUESTFEE} field code to insert the fees they paid. Couple caveats:

1) That will include all guest fees on the booking, even the ones that may be taxes the channel paid on their behalf. If you don't have that, then no worries.

2) This will only work if you've used Channel Bridge to bring in that fee data (or manually entered) it. If there are no recorded guest fees on the booking, that field code will be empty or show $0.

BlueMtnCabins
Jan 24, 2019 2:35 PM
Joined Jun, 2016 1005 posts

Thank you, I am ok with 0, will test the other ones.