Built by owners, for owners.


Joined June 2016
956 posts

Feature Requests » Door code set when criteria is met

I am not familiar with Rboy Apps with Smartthings . I use erentallock. My code gets created once booking is created (whether synced from OTA or direct). But why does that matter? At that point renter…

(Posted Jan 18, 2022 4:46 PM)

General Chat » Beware Ab&b "extenuating circumstances" for people traveling from outside the US-Your payout will be $0

Did you know that the rental was booked for the 3rd party? I would suggest to NEVER allow 3rd party bookings (it is even against Airbnb policy if I am not mistaken) to begin with.

(Posted Jan 18, 2022 3:00 PM)

Feature Requests » Door code set when criteria is met

It is already. You need to set up trigger for sending door code email with condition that rental agreement signed.  [img https://uc.orez.io/w/files/a607d62425ed42cbaa0df7e9742adf42]

(Posted Jan 18, 2022 2:58 PM)

General Help and Questions » Chargeback question

Lynnbrook, Helpful. You have to have 1) rental agreement 2) renter's ID 3) all pertinent documentation (emails, texts etc). Chargebacks are relatively infrequent if you have a good rental agreement, …

(Posted Jan 10, 2022 1:33 PM)

General Help and Questions » Emoji in property headline

was not my q-n, but thanks. Airbnb should worry more about party houses, lying scheming renters etc , not emojis in headlines.  FWIW, https://www.airbnb.com/help/article/546/what-is-airbnb-s-con…

(Posted Jan 9, 2022 4:33 PM)

General Help and Questions » Emoji in property headline

Noticed that if you put emojis in property headline, they do propagate to ABB but not vrbo - there they are replaced by a ? . Only simple symbols such as ★ propagate to both OTAs.

(Posted Jan 5, 2022 10:47 AM)

General Help and Questions » Drawing a blank - is there a field /table that shows schedule of payments for a quote?

I have reply-to-inquiry email and I want to insert schedule of payments.    Such as:   Due at the time of booking : $300  Balance due on March 1st, 2022: $1200 Damage deposit …

(Posted Jan 4, 2022 6:23 PM)

General Help and Questions » Security Deposits (CC holds) outside of Airbnb - Airbnb telling guest they are not allowed

Poorly trained reps

(Posted Jan 4, 2022 6:19 PM)

Feature Requests » Support Initials within the rental agreement form

This has come to the forefront again. We have a pool table, and a paragraph in the RA that pool table is not to be moved. Had guests who signed the RA., but they took upon themselves to move the pool…

(Posted Dec 12, 2021 11:20 AM)

General Help and Questions » Calendar widget shows rates on unavailable/ blocked dates

[quote=Ken T]Can you send this in to the Helpdesk, with a URL and screenshot?[/quote] Sent, thanks

(Posted Dec 5, 2021 7:19 PM)

General Help and Questions » Calendar widget shows rates on unavailable/ blocked dates

I thought this was fixed before. But now I see calendar widget shows rates on blocked/booked dates. I do not believe it should. Like the dates blocked beyond X months show some default low rates. If …

(Posted Dec 4, 2021 6:07 PM)

Blog Comments » Integration with SUPERHOG

[quote=Scott J]May we just get a simple interface for guests to upload their IDs, please? Not interested in AI, and being part of biometric surveillance machine. [/quote] Ditto

(Posted Oct 20, 2021 1:59 PM)

Blog Comments » Star Rating on Google, New Charges Grid, Other Rooms (eg. Kitchen), Disable Rates on Websites, Property Sharing Between Accounts

Thank you for doing this, and thank you for giving us credit. The idea was ours, excellent execution was by Ownerrez.

(Posted Oct 6, 2021 6:52 PM)

General Help and Questions » Forest icon?

[quote=Lydia B]Our engineers are reporting this could be a minor bug and are going to get it fixed. Thanks for bringing this to our attention.[/quote] Thank you. I thought I was missing it or somet…

(Posted Oct 6, 2021 4:17 PM)

General Help and Questions » Forest icon?

I see forest icon shown on some of our peer properties, but I cannot find an option to check it on mine? TIA

(Posted Oct 4, 2021 5:06 PM)

General Help and Questions » Analytics/tracking help.

So now it seems that GA tracking of the widget no longer works at all. I have a GA tag defined in OR. But when I go to GA and look at that tag, there is never any traffic (past or present).

(Posted Oct 1, 2021 2:50 PM)

Feature Requests » Refundable damage deposit - how it is displayed in quotes


(Posted Sep 27, 2021 12:53 PM)

General Help and Questions » smokymountains.com integration?

I thought there was some talk about it. Any news? Still shows "coming soon".

(Posted Sep 21, 2021 2:47 PM)

Feature Requests » VRBO Native Messaging in OwnerRez via API integration

Personally I do not see the big deal. Once the renter is booked, you have their email/phone in OR. OR sends templated emails/SMS to the renter contact. Don't see a need for cumbersome vrbo to be invo…

(Posted Sep 13, 2021 6:49 PM)

General Help and Questions » Venmo as method of payment?

Yes I know you can specify in special instructions. I was wondering if you could make an API-integrated seamless at check out. They may have an API now? Just got this:"Selling your couch on a digital…

(Posted Sep 9, 2021 3:21 PM)