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If a guest is booking direct, you can change the rules for the security deposit for that booking and skip the deposit.
Depending on your payment processor, you could select a security deposit hold…
(Posted Sep 28, 2023 11:44 AM)
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Sep 28, 2023 11:44 AM |
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You can see a video about integrating with Houfy here:
https://www.ownerrez.com/support/articles/channel-management-api-integrations-houfy-setup-connecting
Houfy is mainly self-directed and se…
(Posted Sep 18, 2023 12:06 PM)
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Sep 18, 2023 12:06 PM |
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If you are API integrated, then go to:
Settings > API > Vrbo > Change and scroll down. You'll see a place to adjust either just rent or rent & surcharges.
(Posted Sep 14, 2023 9:43 AM)
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Sep 14, 2023 9:43 AM |
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Great to hear, Patricia! Thanks for the update.
(Posted Sep 14, 2023 9:40 AM)
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Sep 14, 2023 9:40 AM |
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Can you write in to HelpDesk@OwnerRez.com (mailto:HelpDesk@OwnerRez.com) and we will look into the specific settings on your account?
(Posted Sep 5, 2023 3:06 PM)
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Sep 5, 2023 3:06 PM |
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Hi Pam:
That is an issue, what with the increased popularity of dynamic pricing. We are working on some future solutions. For the moment, for an Airbnb booking you can see that breakdown in the ho…
(Posted Sep 4, 2023 10:26 PM)
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Sep 4, 2023 10:26 PM |
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You can create custom fields to require the guests to initial chosen items in your RA:
https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
(Posted Aug 21, 2023 12:35 AM)
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Aug 21, 2023 12:35 AM |
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If any activity ever occurred- bookings, inquiries, quotes, OwnerRez recommends disabling, not deleting that property.
You'd need to have no future bookings, including blocks, on the system to dis…
(Posted Aug 19, 2023 1:42 PM)
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Aug 19, 2023 1:42 PM |
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Scott- try scrolling down on that city menu,, at the very bottom is "other" but it does not always default to be easy to scroll that far.
(Posted Aug 18, 2023 9:35 PM)
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Aug 18, 2023 9:35 PM |
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I was told this email is to be used for hosts:
Homes@Hopper.com
(Posted Aug 18, 2023 2:14 PM)
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Aug 18, 2023 2:14 PM |
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Hi Catharine:
You can create a new mid-term rental agreement, either a template with field codes for many of them, or a one off special agreement for one guest.
You'd also want to review your m…
(Posted Aug 13, 2023 10:26 PM)
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Aug 13, 2023 10:26 PM |
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You can allow RemoteLock to generate the code any time. Do not set up remote lock to send the code to guests. Instead set up a template & trigger on OwnerRez, using whatever criteria you need, to all…
(Posted Jul 27, 2023 10:07 PM)
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Jul 27, 2023 10:07 PM |
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Airbnb fixed the Custom Promotions for API connected hosts!
If you run into any issues, take a video (Loom is a free option) of your attempts on Airbnb & send it to Help@OwnerReservations.com (ma…
(Posted Jul 21, 2023 2:58 PM)
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Jul 21, 2023 2:58 PM |
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This is an Airbnb API setting. You can create the global account setting via Settings > API > Airbnb > Change and scroll to the bottom. You can override for a particular property via Properties > Sel…
(Posted Jul 15, 2023 8:36 PM)
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Jul 15, 2023 8:36 PM |
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Hi LLVR:
You should be able to search for a booking, by first/last name, where it says "search" here:
https://uc.orez.io/w/files/d345b896db3f4bfe8c3772cc21e6b2b8
(Posted Jul 15, 2023 8:33 PM)
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Jul 15, 2023 8:33 PM |
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Are you using the booking window time limit in the Airbnb API? It does sync to Airbnb.
https://uc.orez.io/w/files/3a2e58883a1b4747b7456d80c5e00449
(Posted Jul 15, 2023 4:17 PM)
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Jul 15, 2023 4:17 PM |
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@jami B
"Will my internal housekeeper be required to pay for a subscription? Also, I don't want her solicited to do other cleans. How would we keep it closed to just our properties?"
Tu…
(Posted Jul 1, 2023 11:31 PM)
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Jul 1, 2023 11:31 PM |
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Turno says:
Your scheduled cleaning jobs themselves are only available to cleaners who you already have on your team!
If you release any offers to the Marketplace, these will not expose your fu…
(Posted Jul 1, 2023 11:29 PM)
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Jul 1, 2023 11:29 PM |
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Adding to Ken's reply above:
Once you create this virtual property, which includes both your other properties, you can then offer that new, larger guest count, listing on the channels. We tend to …
(Posted Jun 22, 2023 1:49 PM)
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Jun 22, 2023 1:49 PM |
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Can you write in to Help@OwnerReservations.com (mailto:Help@OwnerReservations.com) with examples of specific listings that are newly missing reviews?
(Posted Jun 21, 2023 9:17 PM)
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Jun 21, 2023 9:17 PM |
