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Turno (formerly TurnoverBnB) FREE For All OwnerRez Users

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Turno (formerly TurnoverBnB) FREE For All OwnerRez Users

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All OwnerRez customers can now use Turno's (formerly TurnoverBnB) industry-leading cleaning and turnover management software for FREE!

If your OwnerRez and Turno accounts are connected, your Turno subscription fee will be waived. This will give you access to Turno's Cleaner Marketplace for better rates and more consistent service by connecting you to a network of over 25K short-term rental cleaning professionals competing for your business. Please note that processing fees will still be charged when using services by Marketplace cleaners.

Why use Turno?

Turno connects vacation rental hosts with local, vetted STR cleaning professionals to simplify and automate cleaning schedules, communications, and payments. 

  • Their robust platform and separate mobile apps for hosts and cleaners work in sync to simplify each step of the turnover process via instant messaging and in-app chat with image-sharing functionality. 
  • Centralize turnovers with auto-scheduling, auto payments, payment and tax reporting, checklists and photo sharing, inventory management, problem reporting and resolution, inspections management, and more. 
  • Source experienced short-term rental cleaners through Turno's cleaner marketplace of over 25K+ STR service providers worldwide. 
  • Turno software and mobile apps are fully supported in six user-selected languages: English, Spanish, French, Portuguese, Italian, and German. 
  • All Turno users have direct access – from online or inside the apps – to their live, in-house, 24/7 Customer Support Team. 

Already using Turno?

As long as your OwnerRez and Turno accounts are connected, you'll automatically get your Turno subscription for free. If you have not connected your account yet, follow our integration instructions here.

Not registered with Turno yet?

Now is the time! We added a link in the Tools dropdown menu so you can get started easily.

Once you click the Free Cleaning App by Turno link, you will be taken to a landing page with information about Turno and a button to Get Started.

Connected your account and still not seeing your free subscription?

Contact Turno's live 24/7 customer support team using chat in the bottom right corner of their website to correct this.

18 Comments (add yours)

Apr 13, 2023 8:44 AM
Pam says:

I already have an amazing cleaning crew and would just need it for scheduling them. Would Turno be appropriate for this purpose? 

Apr 13, 2023 8:51 AM
Kacey J says:

Pam it’s perfect for that.

Apr 13, 2023 8:53 AM
Pam says:

Thanks! I had an old account from when it was Turnover BnB. Will I need to create a new account with Turno now? 

Apr 13, 2023 10:04 PM
Bob E says:

I want to use it for my internal cleaning crew. My understanding is they sign up for an account also. Will my staff now be solicited by other AirBnBs in the area? Thank-you.

Apr 14, 2023 10:26 AM
Jami B says:

Will my internal housekeeper be required to pay for a subscription? Also, I don't want her solicited to do other cleans. How would we keep it closed to just our properties?

Apr 14, 2023 3:57 PM
Ken T says:

No new account should be needed.

Straight from their website- https://turno.com/welcome-to-turno-formerly-turnoverbnb/
What can Turno Customers Expect?Changing our name doesn’t change who we are or what we do. We will continue to provide the industry’s most user-friendly, reliable solutions for short-term rental operators and the cleaning professionals who skillfully service their properties.
What changes for Turno users:

  • The new login address is now 
  • The old login address (app.turnoverbnb.com) will redirect you to 
  • Our Host app will be called Turno App for Hosts
  • Our Cleaner app will be called Turno App for Cleaners

What does not change for Turno users:

  • There should be no disruption in service, functionality, or features
  • Individual username and password credentials do not change 
  • Users can recover their passwords by clicking “Recover Password” on the Login screen
  • Customer Support is available live 24/7 via the website
Apr 14, 2023 4:19 PM
Katie and Sean B says:

Ok i created the account, synced owner rez. it pulled in my properties but no bookings. I resynced the calendar and still no bookings are populating

Apr 17, 2023 12:01 PM
VacationRentalPr says:

Turno only shows Airbnb bookings, not vrbo bookings. Any thoughts?

Apr 18, 2023 6:21 AM
Whitney S says:

We recently had to let a cleaner go, but we know that they use Turno. Can we exclude certain people from our properties?

Apr 18, 2023 1:47 PM
SeeYahBye says:

This is fantastic news! 

Apr 18, 2023 5:47 PM
Ken T says:

@VacationRentalPr  - are all your bookings appearing in OwnerRez?  That could be a reason.

Otherwise, if all your bookings are showing correctly in OwnerRez, I'd suggest reaching out to Turno tech support to investigate.

Apr 21, 2023 4:46 PM
Wei from SuperST says:

Is Turno going to credit us for annual fees we have already paid?

Apr 22, 2023 12:56 PM
Camelle R says:

How can I get a notification that a cleaning has been scheduled when a booking comes in from Owner Rez? I know the cleaner gets a notification but I want to make sure the cleaning is on the calandar. Similar to how the Door Lock sends a notifications?

Apr 22, 2023 2:13 PM
Rachel D says:

What if you already use Turno?  How do I link the account to OR?

Apr 24, 2023 11:32 AM
Ken T says:

Here is how to connect Turno to OwnerRez:


Other more specific questions regarding your Turno account, should be directed to Turno support.

Apr 24, 2023 12:54 PM
Rachel D says:

Thanks Ken, low and behold I already had OR and Turno connected since 2022. Love the automation!! I use it for all my homes and it takes the pressure off texting and finding a cleaner so worth it!  However, I do pay the subscription fee.  Didn't the article it state that it's free for OR users?

Apr 24, 2023 12:59 PM
Ken T says:

Yes, but, you may need to talk to Turno support to get that fixed.

Apr 24, 2023 1:02 PM
Rachel D says:

just checked my subscription fee and it's $0.  Wow yay!!

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