Experience the difference of "Elite".

Chuck K

Joined October 2019
58 posts

Feature Requests » Special requests and simple task management

We use a heavy and a light task mgmt system to track everything that comes in from a reservation; from payment dates, to accounting entries, verification of cleaning appointment, review timelines, et…

(Posted Aug 30, 2020 11:34 AM)

General Help and Questions » Airbnb Instant Book

I have this turned on for all properties, but set to ID, traveled before, review by hosts, no negative reviews. However, when I checked my Airbnb listings all had Instant Book turned off. Any insight…

(Posted Jul 16, 2020 1:39 PM)

General Help and Questions » Update language in {BBINFO}

Hello! Since all works great I don't always pay attention to these things. But, noticed that the text in BBINO refers to travel insurance and says: "If you'd like to purchase travel insurance for y…

(Posted Jun 13, 2020 1:55 PM)

Feature Requests » Cancellation Policy tracking

Thanks Paul, I eluded to that and have been relying on it. My issues have not been with the guests, but with AirBNB and VRBO who have said the policy THEY have is different that what has been in the …

(Posted Apr 29, 2020 9:00 PM)

General Help and Questions » Call out page and cancellation policy

May be time to revisit this. Also, would be nice to record in the booking record the cancellation policy at the time of booking. I suspect that between Airbnb policies and desire to get more booking…

(Posted Apr 25, 2020 11:27 AM)

Feature Requests » Multilingual E-Mail templates

If OR could add the ability to Trigger a message based on the contents of a Custom Field, that could work. I am trying to reduce the size of our emails to just essentials and really don't want to in…

(Posted Apr 10, 2020 12:51 PM)

Blog Comments » Cancel For Any Reason (CFAR) travel insurance is now available!

I tested how it appears to some of my bookings 5-6 months out and the CFAR says it is not available for that booking. Can we confirm for sure that existing guests get the option? I'd like to send ou…

(Posted Mar 24, 2020 2:56 PM)

Feature Requests » Owner Agreement and Contracts

Just making so many changes now to keep up. Not daily or anything like that, but probably changes each listing twice in last month or so. And I need to be sure I figure out the right cancellation pol…

(Posted Mar 21, 2020 2:59 PM)

Feature Requests » Cancellation Policy tracking

In these days, when some of us may be tweaking cancellation policies to try and fill the huge voids in our calendars, it occurred to me, more than once now as cancellations continue to come in, that …

(Posted Mar 21, 2020 2:46 PM)

Feature Requests » DESCRIPTION "views"

Yes, I use it A LOT. I am constantly tweaking the fields to reflect good questions from guests, completeness of information, layout, etc. I have found it a bit of a pain to constantly go back and fo…

(Posted Feb 27, 2020 2:10 PM)

Feature Requests » DESCRIPTION "views"

It would be convenient to have different "views" or filters available for the DESCRIPTION page. For instance, an AirBNB view that would only have the AirBNB-synced fields, a HomeAway view that would …

(Posted Feb 26, 2020 7:03 PM)

Feature Requests » Email history

Its great that we can see the history of emails that are related to a reservations. It would ALSO be good to see the history of emails related to an email template or Trigger. This is useful when we…

(Posted Jan 6, 2020 1:59 PM)

General Help and Questions » Anyone know of any calendar/thermostat integrations available?

You can try this on IFTTT. Connect your google calendar to the ical feed from ownerrez Use IFTTT and create a new applet When THIS happens... Select google calendar Select “when any event ends” Selc…

(Posted Jan 5, 2020 9:27 PM)

General Help and Questions » Trigger criteria: no review posted

It would be nice to be able to trigger an email based on NO REVIEW RECEIVED so we could send a "reminder", just for example at the 10-day mark, for a guest to leave a review. Not critical, but nice.

(Posted Jan 1, 2020 12:25 PM)

General Help and Questions » Website footer

Can’t seem to find a way to suppress the phone number on the hosted website other than removing it from account info. Have i just overlooked the setting somewhere?

(Posted Dec 30, 2019 7:54 PM)

Template/Design Share » Organizing templates

I was wondering what conventions others use to name and organize templates. With multiple properties and some requiring very specific information necessitating separate templates, my library is growi…

(Posted Dec 26, 2019 6:16 PM)

Feature Requests » Custom Booking Channel option?

Any way to create/use a custom booking channel? I left EVOLVE recently but am still honoring a lot of bookings I am managing in OR. I have entered all the details through either Excel imports or man…

(Posted Dec 23, 2019 10:39 AM)

Feature Requests » Contact Information Feature

When completing the Contact Information manually, how about allowing users to enter ZIP code, then doing a lookup for City and State and populating those fields? It would speed up manual entry quite …

(Posted Dec 19, 2019 10:07 AM)