I've been collecting separate deposits on Airbnb for a couple of months no problem but then I had a guest send me this and inquire why I was asking for something Airbnb says isn't allowed. Any thoughts from OR team how to navigate this with a guest that is inquiring?
It is confusing on AirBNB
Yes, note that specifically states "The exception is... software-connected Hosts." That would be OwnerRez. :-)
Here's more resources that are useful in handling this: