Topic | Posted |
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General Help and Questions » Under Rules: Setting to change minimum nights if there is a gap[quote=Tarki]It'd be great if we could define the gap length between bookings and minimum nights for this gap. I'd like to be able to have 2-night bookings for 3-night gaps. [/quote] But, you alre… (Posted Jul 16, 2021 3:26 PM) |
Jul 16, 2021 3:26 PM |
General Help and Questions » Housekeeping SchedulingWe've decided not to include or add any further housekeeping-scheduling features in the foreseeable future. It turns out there's a lot of complexity there, and we have solid integrations with partne… (Posted Jul 16, 2021 10:16 AM) |
Jul 16, 2021 10:16 AM |
Feature Requests » Email replies from guestsI wouldn't anticipate this new feature in the new future. Maybe next year. (Posted Jul 15, 2021 9:57 PM) |
Jul 15, 2021 9:57 PM |
General Help and Questions » Auto Email to the Key ServiceMost likely, you can create an email template and trigger using our Field Codes to contain the required information, and automatically send the email to a specific email address. https://www.owner… (Posted Jul 15, 2021 11:20 AM) |
Jul 15, 2021 11:20 AM |
General Help and Questions » Does AirBnB collect the payments?Yes, that's normal, because Airbnb doesn't automatically send us payment information. You have to collect that from time to time using Channel Bridge: https://www.ownerrez.com/support/articles/ch… (Posted Jul 15, 2021 11:19 AM) |
Jul 15, 2021 11:19 AM |
Feature Requests » Coupon or discount line in the quote/invoiceI think you're looking for this? https://www.ownerrez.com/support/articles/discount-codes (Posted Jul 14, 2021 2:23 PM) |
Jul 14, 2021 2:23 PM |
General Help and Questions » Airbnb email not imported to ORAh - no, Airbnb never sends the guests' real email addresses, just Airbnb proxy emails. The OwnerRez system can automatically collect the real email addresses via the proxy emails using the Rental A… (Posted Jul 14, 2021 12:40 PM) |
Jul 14, 2021 12:40 PM |
General Help and Questions » I can't find my listing on AirBNBWell, we were able to see the property in an anonymous browser that isn't logged into anything at all. I suspect perhaps you may have a cookie issue? (Posted Jul 14, 2021 12:39 PM) |
Jul 14, 2021 12:39 PM |
General Help and Questions » I can't find my listing on AirBNBI was able to check your account and see one of your properties on Airbnb - the other property is not connected in the API. If you need more investigation, please write in to the Helpdesk and we'l… (Posted Jul 14, 2021 11:30 AM) |
Jul 14, 2021 11:30 AM |
General Help and Questions » Airbnb email not imported to ORThis is normal - emails are not handled via the API. Internal Airbnb messages are, though, and those appear in the Conversations and/or CRM > Inbox. (Posted Jul 14, 2021 11:27 AM) |
Jul 14, 2021 11:27 AM |
General Help and Questions » Report containing all data, transactions, and correspondence from a single bookingUnfortunately, no, there isn't such a report - and there really can't be, since at present OwnerRez doesn't receive all correspondence from the guest anyway. (Posted Jul 10, 2021 3:07 PM) |
Jul 10, 2021 3:07 PM |
Feature Requests » Guest Registration FormYes - go to Settings > Legal Agreements. Click the little pencil icon to the left of the agreement you want, and select Download Example PDF. That will give a generic agreement showing the field co… (Posted Jul 8, 2021 7:28 PM) |
Jul 8, 2021 7:28 PM |
General Help and Questions » Owner Dashboard - December not showing upOh, looks like you've never written in to the Helpdesk before - the form is just a front-end to its email address: help@ownerreservations.com (Posted Jun 30, 2021 6:24 PM) |
Jun 30, 2021 6:24 PM |
General Help and Questions » Owner Dashboard - December not showing upHmm, we're not able to duplicate this. Can you write in to the Helpdesk with the URL you're looking at, and a screenshot? (Posted Jun 30, 2021 6:05 PM) |
Jun 30, 2021 6:05 PM |
General Help and Questions » Email Triggers - Day of the Week during a stayWhen a voting thread is merged into another voting thread, the votes are automatically combined. Non-voting threads don't have votes to combine, which is why I posted a note - anyone who was watchin… (Posted Jun 30, 2021 10:03 AM) |
Jun 30, 2021 10:03 AM |
General Help and Questions » Email Triggers - Day of the Week during a stayYou'll want to vote up this suggestion: https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders It is planned, hopefully for the first half of this year. (Posted Jun 29, 2021 10:42 AM) |
Jun 29, 2021 10:42 AM |
General Help and Questions » Email Triggers on a Day of the weekYou'll want to vote up this suggestion: https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders (Posted Jun 29, 2021 10:42 AM) |
Jun 29, 2021 10:42 AM |
General Help and Questions » Day of week email triggerYou'll want to vote up this suggestion: https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders (Posted Jun 29, 2021 10:41 AM) |
Jun 29, 2021 10:41 AM |
Developer Community » Change a booking tag's valueYes, that's correct - "foo" represents a generic meaningless example tag name. (Posted Jun 25, 2021 1:54 PM) |
Jun 25, 2021 1:54 PM |
General Help and Questions » Current Status on Photo ID Upload?As has been the case for awhile, it will happen eventually, but no ETA. (Posted Jun 25, 2021 1:00 PM) |
Jun 25, 2021 1:00 PM |