Experience the difference of "Elite".

Ken T

OwnerRez Team Member
Joined August 2019
1573 posts
Topic

General Help and Questions » Is there a flag for Unique properties

For Airbnb, yes - they are options under Type in Properties > Amenities.

(Posted Jun 21, 2021 11:43 AM)

Feature Requests » Blog Widget for Website

No ETA currently, but it's on the list for sure.

(Posted Jun 18, 2021 10:27 AM)

General Help and Questions » Credit Card Hold times

OwnerRez supports quite a few different payment processors. They all have their own underwriting standards, so if you are not satisfied with the terms you are receiving from one, you are free to see…

(Posted Jun 17, 2021 9:31 PM)

General Help and Questions » How to do a VRBO discount

That seems wrong - can you write in to the Helpdesk with a specific example we can investigate?

(Posted Jun 16, 2021 7:28 PM)

General Help and Questions » How to do a VRBO discount

Unfortunately, no, this is a known clunky bit and limitation of the Vrbo API: https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo We're actively pursuing a better…

(Posted Jun 16, 2021 6:55 PM)

General Help and Questions » non-Triggered but pre-scheduled message?

And, you'll probably want to set up Manual door locks. https://www.ownerrez.com/support/articles/integration-manual-door-locks

(Posted Jun 15, 2021 10:00 AM)

Feature Requests » Reserve with Google

Is that the same as this? https://www.ownerrez.com/forums/requests/google-free-listing-api-connection

(Posted Jun 14, 2021 6:49 PM)

General Help and Questions » New Co-host listing - half integrations

Please submit this question to the Helpdesk, and we'll look into your specific account to see what's going on.

(Posted Jun 14, 2021 6:01 PM)

General Help and Questions » Airbnb Cohost Import - anything different?

For just the property import, though, it doesn't matter - OwnerRez is reading data on the public internet that anyone can see.

(Posted Jun 11, 2021 8:57 PM)

General Help and Questions » Airbnb Cohost Import - anything different?

Probably - the Airbnb API cannot connect to properties you are co-hosting through your own account. You have to set up a separate API connection using the host's account: https://www.ownerrez.com…

(Posted Jun 11, 2021 8:57 PM)

General Help and Questions » Payment (credit card) processors

This is an excellent question, and one for which the answer is not fully known and ever-changing. 1. If Stripe works in your country, then that will almost certainly work with OwnerRez for you. W…

(Posted Jun 10, 2021 9:26 PM)

General Help and Questions » Potential issue with AirBnB channel bridge

Channel Bridge doesn't support TripAdvisor the same way - it can only bring in reviews. So this will not affect it.

(Posted Jun 10, 2021 10:46 AM)

Feature Requests » Website Categories

Yes, this has actually been released for awhile now: https://www.ownerrez.com/support/articles/tags#website-search

(Posted Jun 9, 2021 1:39 PM)

General Help and Questions » Correction to Airbnb ical import & export

Are you saying that the instructions and screenshots on this page need to be updated? https://www.ownerrez.com/support/articles/channel-management-calendar-import-export-airbnb

(Posted Jun 7, 2021 11:14 AM)

Feature Requests » Email replies from guests

At present, OwnerRez doesn't have a fully integrated inbox like you're describing - return emails go directly to your own email inbox and client program. This is something planned for the future. …

(Posted Jun 7, 2021 10:32 AM)

Feature Requests » Template Fields for Agreement, info guest needs to ADD

At present, the free-form text field is the recommended way.

(Posted Jun 7, 2021 9:15 AM)

Feature Requests » Google Free - Listing API Connection

While there is a great deal of noise about Google entering the market for bookings - understandable, since they're huge - we see no evidence that very many actual guests are using them to make reserv…

(Posted Jun 5, 2021 3:05 PM)

General Help and Questions » Adding a new AirBNB listing that already has bookings

You can add a second Airbnb API connection, to the other owner's Airbnb account: https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#multip…

(Posted May 26, 2021 8:25 AM)

General Help and Questions » Sending OR reviews to Vrbo

Yes, when this feature is fully released, Airbnb reviews won't be included.

(Posted May 25, 2021 11:28 PM)

Feature Requests » Preview of new charges before recalculating them

Looks like we missed pointing out that this feature has been released: https://www.ownerrez.com/blog/wordpress-plugin-beta-preview-charges-rentonly-discount-nontaxed-rent-holiday-criteria-igloo-lock…

(Posted May 24, 2021 4:04 PM)