Experience the difference of "Elite".

Rich S

Joined December 2018
299 posts

Feature Requests » Text notifications for bookings

[quote=AbiquiuVacation]Any way to get a text message when a booking comes in...[/quote] Sending a text to yourself when a booking comes in might be simple depending upon your cell carriers. In my c…

(Posted Apr 15, 2020 12:22 PM)

Feature Requests » Add columns to detailed payment report

The existing Payment Detail report is lacking columns that would help tremendously - Reservation ID - Status (Booked, Cancelled) - Cancellation Date - Booking Date I realize that I can get these b…

(Posted Apr 6, 2020 1:17 PM)

General Help and Questions » Report for cancelled bookings - needs two features

[quote=Ken T]If you use the main Bookings display, List view, filter by Cancelled, and export to Excel, that includes a column with the date it was cancelled. Does that work for you?[/quote] Thanks…

(Posted Mar 25, 2020 12:36 PM)

General Help and Questions » Report for cancelled bookings - needs two features

This is rarely a problem, but I'd like to get a report showing bookings that were cancelled after March 10th. Unfortunately the excel report on detailed bookings has no column with the cancel date.…

(Posted Mar 24, 2020 5:49 PM)

General Help and Questions » corona virus CSS

I can't seem to embed this css in my email template, I must be doing something wrong ;-) .coronavirus { status: present; overflow: visible; font-style: chinese; border: none; color: #BAD…

(Posted Mar 13, 2020 1:24 PM)

Feature Requests » Quote Email Trigger

Y'all made the right call on where to focus !

(Posted Mar 13, 2020 1:08 PM)

General Help and Questions » Another key code lesson learned

last night a guest arrived and couldn't get in because the codes I sent were set to their original arrival day (today) rather than yesterday. After booking they decided to add an extra day on the fro…

(Posted Mar 6, 2020 8:53 AM)

General Help and Questions » guest review link

the custom guest review link has this blurb at the bottom which is misleading (the part about credit card processor). Might be a turnoff to guest who think somehow their review is going to Visa or Ma…

(Posted Mar 3, 2020 8:37 AM)

General Help and Questions » Flipkey, VRBO/Homeaway - fewer than 5 properties. How do I sync?

[quote=Ross C]Not quite sure what to do with this. I have 3 properties, so I cannot sync with VRBO and Flipkey/TA? What should i be doing and how often to keep them in sync? "For channels that are…

(Posted Mar 1, 2020 5:32 PM)

General Help and Questions » Property Search Widget - what does Details button do?

I'm not seeing a way to control what the Details button does with this widget. Clicking on it does nothing. I'm using webflow for hosting.

(Posted Feb 26, 2020 1:10 PM)

Feature Requests » Preserve nightly rate applied from OwnerREz on a per-booking basis

Seems like this would be an easy thing to implement for those users who control rates from OwnerRez. And knowing that this would happen would help prevent users (like me) from tweaking rates in an O…

(Posted Feb 21, 2020 11:49 AM)

General Help and Questions » Any way to make multi-property ribbon look better on mobile phones for cleaners?

[quote=Tim]Here is what the multi-prop widget looks like on my phone: https://imgur.com/Uh72LWJ Is there a way to make it more usable? [/quote] and remember to tell your team to turn the phone to l…

(Posted Feb 18, 2020 3:54 PM)

General Help and Questions » helpful tip - include unique details in subject lines !

My email client has an annoying habit of gathering emails together by subject line, which ends up confusing me when I have threads from unrelated bookings shown together. Occurred to me that it's mo…

(Posted Feb 15, 2020 8:31 PM)

Feature Requests » Improved Email History Filter

Suggestion to improve the filter capabilities in email history - hover tip to inform users how to use entity ID (eg. cannot just paste ORB12323) or just strip the ORB automatically - allow filterin…

(Posted Feb 15, 2020 7:57 PM)

Feature Requests » Alert for unread email(s)

Would be nice for owners to have a way to discover when a guest has not read certain emails. Options would be - report/list sent to owners daily - add as a trigger that owners could use to email the…

(Posted Feb 15, 2020 7:46 PM)

General Help and Questions » Alternative messaging for guests who don't use email

[quote=Chris L]I manually send it via the Airbnb app (or website) when I see the booking come in. It's saved as a template, so it's just a couple of taps/clicks.[/quote] I like it, thanks for the su…

(Posted Feb 14, 2020 9:55 AM)

Feature Requests » Email templates - Linked to properties

[quote=Rana R]I have a similar issue. I have a few properties and for example the check in info is different with each unit. Do we have a solution yet?[/quote] Rana - can you give an example? In…

(Posted Feb 13, 2020 10:58 PM)

General Help and Questions » Alternative messaging for guests who don't use email

Chris L - how is your post-airbnb booking messaging sent? By email? Or somehow through their app? Blue Mtns - if keycodes are sent by sms they'll be available even without cell coverage. So even i…

(Posted Feb 13, 2020 10:53 PM)

General Help and Questions » Useful trigger - send cleaner message about long stays

Posting this because I haven't thought to do this before. I just created a trigger using booking criteria of 7 or more night stay, and using it to send an email to my cleaner with a request to plan…

(Posted Feb 12, 2020 7:04 PM)

General Help and Questions » Parking description using airbnb API

Airbnb guest just told me my listing shows a disabled parking spot and he asked if it had regular parking. I don't see many controls in Ownerrez that address parking, so how do I add to a better desc…

(Posted Feb 10, 2020 8:19 AM)