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Email templates - Linked to properties

Replies: 5 - Pages: 1 - Last Reply: Oct 6, 2019 7:28 PM by: Rich S
Valerie R
Registered: 9/26/19
Email templates - Linked to properties

It would be nice if when creating custom email templates we are able to apply the template to all properties or specific properties....then when sending one of the email templates from a booking ONLY those emails that are associated with either ALL or that property are presented to choose from. Would save time having to sift through the whole list to find the email template we are looking for.

Chris Hynes
Registered: 10/19/12
Re: Email templates - Linked to properties

What templates are you customizing per property? Most of the time it's better to create a single template and then use custom fields to customize the parts that are relevant to a specific property.

For example: https://www.ownerreservations.com/support/articles/pre-arrival-email-templates-triggers-custom-fields

Valerie R
Registered: 9/26/19
Re: Email templates - Linked to properties

Some property-specific emails that we send that can't be used universally are:

Check-in Instructions
Follow up email w/link to specific page for review
Notify Housekeeper
Remind Housekeeper
Housekeeper report
Put out the trash reminder (for guest)

Rich S
Registered: 12/28/18
Re: Email templates - Linked to properties

@Valerie R - I have similar emails, what works for me is to create a custom field and then put unique text in for each property. There are no limits to how much content you can put in a custom field, I have one that are my house rules with dozens of bullets, and of course they are unique per property

Here are two of my custom fields. Both look much nicer than this forum, the actual text is formatted with bullets/bolding/etc

Parking Directions (PXPARKING)
Property A:
- Drive straight into garage and turn left before bike storage area, then continue straight through passage to Fraser Building
- Elevators will be on your left
- park either on this level or turn right to descend to 1st level
Property B:
- Drive straight into garage and turn left before bike storage area and find a nearby spot
- Elevators will be on your left
- If there are no spots, circle around and drive up the ramp behind the bike storage and park on the 2nd level

Wireless (PXWIRELESS)
Property A:
- Building Wireless: FCFPinternet password is fakepw1
- 4573 Unit Wireless: SkiCountry password is fakepw2
Property B:
- Building Wireless: FCFPinternet password is fakepw3
- 3501 Unit Wireless: SkiCountry password is fakepw4

Rich S
Registered: 12/28/18
Re: Email templates - Linked to properties

... and in my template emails I just insert the custom field code shortname between braces like {PXPARKING}, at the appropriate place in the template. You can preview how the template will look for each property.

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