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Alert for unread email(s)

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1 Vote Status: Requested
Replies: 4 - Pages: 1 - Last Reply: Feb 27, 2021 3:56 PM by: Ken T
Rich S
Registered: 12/28/18
Alert for unread email(s)

Would be nice for owners to have a way to discover when a guest has not read certain emails.

Options would be
- report/list sent to owners daily
- add as a trigger that owners could use to email themselves
- make visible from the Ribbon (my favorite!) along with other alerts such as "unsigned rental agreements" and "not fully paid".

Maybe add a checkbox to email templates so that only certain emails can be flagged as *must read*.

I just checked my email history report filtered down to my most important "thanks for booking" and "arrival day info" emails and in both cases about 10-20% have never been read. Probably these are my problem guests who show up unprepared !

Chris Hynes
Registered: 10/19/12
Re: Alert for unread email(s)

Yep, a dashboard for unreads would be cool. However also keep in mind that the read flags are not an 100% guarantee -- if a user has images disabled or privacy cranked up, their email client won't send the read flag either.

Rich S
Registered: 12/28/18
Re: Alert for unread email(s)

Bumping this, I just got another guest who never read any emails and is literally 20 mins from my unit.

Out of curiosity I searched email history for my welcome email and it shows 8 out of 25 never opened. I imagine in some cases that is someone with privacy cranked up, but I'd still love to know. My reaching out with a message of "just checking to be sure you got the email" will generally be viewed as my being conscientious/helpful and *sometimes* will avoid a terrible guest experience of showing up and me being unavailable.

Could a trigger be added for unread status?

Ken T
Registered: 8/7/19
Re: Alert for unread email(s)

That's very unlikely, because the "Read" indicator is highly unreliable. Many people have their email clients configured in such a way that we don't know they read it. And, often the "Read" indicator is actually triggered by someone's spam filter, and no human being ever saw the email.

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