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Cancel For Any Reason (CFAR) travel insurance is now available!

Due to the coronavirus scare, we've had a zillion requests in the past week to provide a Cancel For Any Reason (CFAR) option on travel insurance.  We've had CFAR on the backlog for awhile, but the requests over the past week were overwhelming.  So we listened!  We dropped everything and got it out!

If you already have Travel Insurance turned on, you don't have to do anything to get CFAR.  CFAR now rides along as an option in the guest form.

And we've changed how the guest forms look to call out Travel Insurance much more clearly with a bottom "No, I decline" option to force the decision.

In the case of adding on travel insurance after the fact, CFAR also shows there and will smartly detect if it's available and show the guest the correct language and options accordingly.

If you want to turn on travel insurance in your account, you can do that at any time under Settings > Travel Insurance.  Read our support article about travel insurance and remember that properties need to have an address on file in order for travel insurance to work.

Enjoy!

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29 Comments (add yours)

Mar 23, 20
5:42 pm
Lydia B says:

THANK YOU SO MUCH!

Mar 23, 20
5:55 pm
Deb's Beach Cond says:

Does the CFAR cover cancelling for the co vid 19 virus at 100% or 60%?

Mar 23, 20
5:55 pm
OPCD TX says:

YOU GUYS ROCK!!!! THANK YOU

Mar 23, 20
6:09 pm
Susie T says:

yay... thankyou for being so responsive to our needs!

Mar 23, 20
6:23 pm
Paul W says:

Deb's Beach Cond said:

Does the CFAR cover cancelling for the co vid 19 virus at 100% or 60%?

This depends on entirely when the TI policy was purchased. If it was purchased back before covid-19 was a known event and thus "unforeseen" then it might. On the other hand, if they cancelled because of the scare alone and not because their travel was restricted (ie. government mandated curfew, STR shut down, airline stopped flying) then it may not. So it depends entirely on the time of purchase and the trigger event both.

But CFAR will cover 60% if the standard side does not work regardless. CFAR always works no matter the trigger event or reason.

Mar 23, 20
6:47 pm
Sheila says:

This is great news! Can guests who have already purchased standard insurance for upcoming trips upgrade to CFAR or is this only offered on a moving forward basis for new reservations?

Also, will we have the option to make CFAR a requirement like (I believe) we can standard insurance?

Mar 23, 20
6:54 pm
Solterra Beach V says:

Is there any chance this can be extended to those outside the US?

Mar 23, 20
7:44 pm
Paul W says:

@Sheila: You can't make CFAR required at this time. The guest would have to select it.

@Solterra Beach V: The purchaser (ie. traveler) must be a US resident to buy CFAR. This is a hard and fast requirement at the moment. We are checking to see if there is a program for Canada, but nothing at the moment. The address of the destination (ie. property) doesn't matter - it can be outside the US. Also, NY and WA state residents are excluded unfortunately.

Mar 23, 20
7:48 pm
Sheila says:

Thanks, Paul... Can guests who have already purchased standard insurance for upcoming trips upgrade to CFAR or is this only offered on a moving forward basis for new reservations?

Mar 23, 20
7:56 pm
Lydia B says:

Paul - Normally you can purchase the insurance up to 30 days before traveling or at any time before final payment. Is CFAR included if guests who are already booked for travel later in the year decide to purchase (assuming the 30 day/final payment conditions)?

Mar 23, 20
8:45 pm
Stacie S says:

Thank you so much!

Mar 23, 20
8:58 pm
Ella says:

Paul W says:"Also, NY and WA state residents are excluded unfortunately.
can you clarify. Does this mean that any guests that resides in New York state or WA CANNOT purchase the insurance?

Mar 23, 20
9:43 pm
Lisa O says:

What does the Exclusion mean? Only residents in these states or because the VR is in these states?

Mar 23, 20
10:41 pm
Sandy R says:

Is this something that could also apply to reservations through OTA's like VRBO? Maybe give the guest an option to purchase it after they book?

Mar 24, 20
9:22 am
Paul W says:

@Sheila: Sorry, I missed that first part! In theory, you can upgrade standard TI to CFAR but you'd have to call RentalGuardian to do that as we don't have the ability built in yet and it would have to still be within the CFAR time frame. So if it's been more than 14 days from initial booking date, you could not upgrade to CFAR.

@Lydia B: Yes, CFAR is still available for pre-existing bookings/guests, however the CFAR limitations apply. Notice above how we mentioned the 14 day rule. The 30 day/final payment is for standard TI, not CFAR. CFAR has it's own special time limitations.

@Ella: Yes, due to NY and WA state insurance laws, the CFAR policy is not legal for residents of that state. Residency is based on billing address. So if your guest has a billing address in a different state, they can use that when buying the insurance.

@Lisa O: The exclusion is for residents (ie. travelers or guests) who live in those states. So when the guest goes to buy CFAR and enters a NY address in their credit card info, the system will kick it back with an error message. The property itself (eg. your rental cabin) can be anywhere, even outside the US

@Sandy R: Yes, it sure can! And we highly encourage that - emailing OTA guests and pushing them to buy it right after the booking comes in. You can create a trigger in OR specifically designed to go out to anyone that does not have TI right after a booking comes in.

Mar 24, 20
11:24 am
Duane W says:

Will the basic coverage (not CFAR) cover a guest if the government closes the destination to travel?

Mar 24, 20
2:56 pm
Chuck K says:

I tested how it appears to some of my bookings 5-6 months out and the CFAR says it is not available for that booking. Can we confirm for sure that existing guests get the option?

I'd like to send out a special notice to my guests telling them, but don't want them to go to the page and find it is not available.

Mar 25, 20
8:11 am
Ken T says:

Normally the CFAR can only be purchased via OwnerRez within 2 weeks of the booking being made. Sometimes, if the guest has the basic travel insurance already, they can call the number in their insurance policy and upgrade with the insurance company directly.

Mar 25, 20
9:33 am
Teara G says:

is there a template email for the announcement to send to customers if they'd like to purchase it now ( or would it be worth it now for current reservations?

Mar 25, 20
11:46 am
OPCD TX says:

What if a guest decided, today, to push their dates back to 3 months from now and there was a cost to move the dates; would today mark the date as if this was a new booking? Since we are applying outstanding balance due, a new reservation date and a new agreement?

Mar 25, 20
12:05 pm
Paul W says:

OPCD TX said:

What if a guest decided, today, to push their dates back to 3 months from now and there was a cost to move the dates; would today mark the date as if this was a new booking? Since we are applying outstanding balance due, a new reservation date and a new agreement?

That is possible yes, but you'd have to adjust the "booked" date to today as well. That is typically not done (it's buried under the booking > Info tab) but that would make sense in the scenario you laid out. The booked date is what CFAR time restrictions hinge off of.

Mar 25, 20
1:34 pm
cp9293 says:

I thought I entered Rravel insurance as required, but it does not seem to come up during quote.

Mar 25, 20
6:26 pm
OPCD TX says:

Curious, you are trying to make it required? I thought by law in the USA you can not make travel insurance a requirement? Are you in another country by chance? Or was there a change in the USA?

Mar 25, 20
6:29 pm
OPCD TX says:

Another question, if the guest booked less than 2 weeks ago but their arrival date is less than 30 days away, are they not allowed to purchase the CFAR because the travel date is less than 30 days away? No matter what, in order to get TI or CFAR TI they must be 30+ days away; am I understanding this correctly?

Mar 26, 20
10:09 am
cp9293 says:

I didn’t know that. I would imagine that they just do not book my rental if they do not want to purchase it. Wouldn’t they get a total, before booking?

Mar 27, 20
12:51 am
Jami V says:

How does this work for bookings that come from Airbnb and Homeaway?

Mar 28, 20
12:00 pm
Paul W says:

Jami V said:

How does this work for bookings that come from Airbnb and Homeaway?

What many of our users do is to use a trigger email to tell Air/HA bookings about TI after the fact and ask them to buy it using the TI guest form link in the email. This can all be done dynamically using email templates and triggers. There is a specific criteria on triggers to only send if TI is not purchased and still available.

Here's an example email template that you might send about buying travel insurance:

Hi {BGFIRST},

You just booked a reservation for {PNAME}, and I wanted to take a moment to talk to you about travel insurance!

As it states in the renter agreement, we do not give refunds or move bookings based on severe weather or travel restrictions.  This is specifically mentioned in the renter agreement as an Act of God event.  This is standard practice throughout the vacation rental industry but every year it still takes some guests by surprise when they get unexpectedly blindsided by a storm or illness.

You can still buy travel insurance now but it will no longer be available within 30 days of arrival.  If your booking is less than 30 days from now, you can buy it as long as you buy it the same day (or 24 hour time period) that you booked. You can also buy Cancel For Any Reason within 14 days of the original booking date.

The price of the policy is fairly cheap (about 7% of your booking amount) and well worth it if you need to cancel or interrupt.  If you're wondering what all is covered, our travel insurance page covers that in detail and also includes a link to the Terms and Conditions so that you can read the fine print.

Visit this link to buy a travel insurance policy for your booking:

{BUTRAV}

-{MYCOFIRST}

In the above text, you might create clickable links around some of that language and the link at the end.

Mar 28, 20
12:05 pm
Paul W says:

OPCD TX said:

Another question, if the guest booked less than 2 weeks ago but their arrival date is less than 30 days away, are they not allowed to purchase the CFAR because the travel date is less than 30 days away? No matter what, in order to get TI or CFAR TI they must be 30+ days away; am I understanding this correctly?

They can buy standard TI on or before the final payment is due or on the booking date or up to 30 days before arrival, whichever comes last.

They can buy CFAR TI within 14 days of the booking date or up to 3 before arrival, whichever comes first. So if it's more than 14 days from original booking date, that's it - can't buy it. If you booked within 14 days of arrival, then it's up to 3 days before arrival.

Now if you book inside of 30 days, then both standard and TI are available on that booking date. The next day (which is no longer the booked date) only the CFAR would technically be possible.

Mar 28, 20
12:08 pm
Paul W says:

OPCD TX said:

I thought by law in the USA you can not make travel insurance a requirement?

This is true. We are going to be amending our settings to not allow the "make required" option. We have heard this as well and the carriers are confirming it. Very few people have that in place, so it shouldn't affect the majority. Insurance is heavily regulated and one of the fundamental tenants of insurance law is that it must be something the consumer chose to buy.

Incidentally, this is why Damage Protection is carefully worded to be insurance for the owner, not the guest, and why it does not involve the guest for verifying damage. If it was insurance for the guest, the guest would have to choose to buy it. When we add "Optional Guest-Selected Damage Protection" option in the future, it will be a different product that covers the guest.

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