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You would make the trigger for the rental agreement template attributed to "Everything but Airbnb" so it still sends to direct bookings, Vrbo bookings, etc. Yet that template still sends via the chan…
(Posted Oct 26, 2023 8:36 PM)
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Oct 26, 2023 8:36 PM |
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Booking.com (BDC) does have one payment option requiring the host to collect "at arrival." This is based on a hotel model and does not work for the majority of short-term rentals. It is even possible…
(Posted Oct 25, 2023 8:57 PM)
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Oct 25, 2023 8:57 PM |
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As far as I know, Booking.com (BDC) has not eliminated the ability to obtain the guest's "real" email address once the booking is created.
(Posted Oct 25, 2023 8:54 PM)
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Oct 25, 2023 8:54 PM |
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If Booking.com (BDC) puts you on payments by Booking, where they collect and pay you at arrival, you should still be able to request a credit card from your guest for security deposit reasons. With t…
(Posted Oct 25, 2023 8:53 PM)
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Oct 25, 2023 8:53 PM |
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OwnerRez is working, now, with Booking.com (BDC) to create a more robust API. It's my understanding that the messaging will be released first and listing content sync later:
1. I have to create a …
(Posted Oct 25, 2023 8:44 PM)
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Oct 25, 2023 8:44 PM |
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Nader:
You can request a new card:
https://www.ownerrez.com/support/articles/payment-processing-overview#request
If you go into a booking's Transactions tab, and click "Request", and…
(Posted Oct 25, 2023 1:38 PM)
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Oct 25, 2023 1:38 PM |
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Noelle-
You can export the information you're looking for by exporting your Bookings List view & sort the export file by property.
To do this, go to the Bookings tab in the OwnerRez menu…
(Posted Oct 25, 2023 1:16 PM)
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Oct 25, 2023 1:16 PM |
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Annie-
Another approach from a different angle. If you import the Vrbo monthly CSV report, that should create expenses for the right bookings and properties, automatically.
https://www.owne…
(Posted Oct 25, 2023 12:59 PM)
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Oct 25, 2023 12:59 PM |
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After a little checking, for future readers, it appears you are on the Vrbo professional plan:
Get ready for our professional plan
We’re now moving forwards with making our professional…
(Posted Oct 25, 2023 10:48 AM)
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Oct 25, 2023 10:48 AM |
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As far as I know, the channels do not, easily and reliably, support true monthly pricing and instead we suggest using Length of Stay (LOS) discounts. This method would support 28 or 31 or whatever nu…
(Posted Oct 25, 2023 10:38 AM)
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Oct 25, 2023 10:38 AM |
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Vrbo API connected hosts should be seeing the address come in automatically at booking creation. Non-API Vrbo hosts can collect the address either as part of the rental agreement signing process. The…
(Posted Oct 25, 2023 10:25 AM)
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Oct 25, 2023 10:25 AM |
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Annie- we are not familiar with the 13.5% Stayz/Vrbo fee, if you have anything outlining that info can you email it to help@ownerrez.com?
(Posted Oct 25, 2023 9:34 AM)
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Oct 25, 2023 9:34 AM |
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Hi Annie:
As far as I know, Vrbo bills one monthly automatic payment per Vrbo login. If all the properties are on one Vrbo account, you are going to see one charge. However, you can certainly pay th…
(Posted Oct 25, 2023 9:08 AM)
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Oct 25, 2023 9:08 AM |
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We're supporting Schlage Encode locks directly. We hit some roadblocks with a direct Yale integration, and, for now, will still only be supporting them through services like Remote Lock.
If you are…
(Posted Oct 23, 2023 1:26 PM)
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Oct 23, 2023 1:26 PM |
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Hi Katie:
I found your help desk ticket from Tuesday and reached out.
(Posted Oct 12, 2023 5:19 PM)
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Oct 12, 2023 5:19 PM |
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I checked with PriceLabs, who mentioned that they do not send LOS (length of stay) pricing to OwnerRez; however PriceLabs does offer a orphan premium option you might use to add on a 1 night stay. Th…
(Posted Oct 12, 2023 2:19 PM)
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Oct 12, 2023 2:19 PM |
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Hi Holly:
Assuming you are API-connected to Vrbo, the detailed answer depends, in part, on whether you are Instant Book or Request to Book. I read your question about the inquiry/quote to mean you…
(Posted Oct 11, 2023 11:32 PM)
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Oct 11, 2023 11:32 PM |
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Hi Tarki:
Thanks for raising this issue. Our engineers have spotted the problem & are in discussion with Airbnb to remedy it in the next few days.
(Posted Oct 9, 2023 9:21 PM)
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Oct 9, 2023 9:21 PM |
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Can you write in to our Helpdesk (https://www.ownerrez.com/contact/us) and include some specifics as to whether you want this to be direct or which channels & your screenshots?
(Posted Sep 28, 2023 4:03 PM)
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Sep 28, 2023 4:03 PM |
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Hi Maged:
For Airbnb, you should be able to roll surcharges into rent.
For Vrbo , if you mark the surcharge as "categorize as a rent. line item"
https://uc.orez.io/w/files/c93b9f5b083f464dacc1a…
(Posted Sep 28, 2023 12:03 PM)
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Sep 28, 2023 12:03 PM |
