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Booking.com Problem.

James L
Jul 2, 2023 5:03 PM
Joined Oct, 2021 34 posts


For the first time I've got a problem with the credit card info on Booking.com. A booking came in today and the guest has followed it up with a message. "There is an error on the security deposit submission. All my details are correct and have been validated twice in my banking app." Under card in the booking info I see "Card Status Card received, but authorization failed". Normally I would just give them a call tomorrow to sort it out but I also got this message today from booking.com.

"Maintenance to our Finance System

Dear Partner,

We’re writing to inform you that we're performing maintenance to our finance system on 1 - 11 July 2023, as part of our ongoing efforts to enhance the products and services we provide you. During this period some of our financial services will be impacted."

Is this just a coincidence or has this cased the API to have a wobble? Anyone else seen this?






Ken T
Jul 2, 2023 10:36 PM
OR Team Member Joined Aug, 2019 1294 posts

First for us - please write in to the Helpdesk identifying the booking and with whatever information you have regarding the problem, so we can investigate.