Experience the difference of "Elite".

Bri F

OwnerRez Team Member
Joined March 2022
18 posts

General Help and Questions » Kwikset Halo

Hi Daniel, Have you taken a look at our available Door Lock integration partners? https://www.ownerreservations.com/integrations#DoorLocks We'd recommend researching these partners to fin…

(Posted 5 days ago)

Feature Requests » App for Guest

Hi Mike, While we don't have a guest-facing app in OwnerRez itself, I believe some of our Guest Communication integration partners may have what you're looking for. You can explore those avai…

(Posted 6 days ago)

General Help and Questions » QBO Payment Sync Issues

Hello, Please write in to our helpdesk with your specific examples. help@ownerrez.com We'll gladly take a look and see how to get that cleaned up for you!

(Posted 6 days ago)

General Help and Questions » Blocked time not showing on VRBO/Airbnb

Hi Kathleen, Sometimes, the API syncs do take a few minutes to update. Availability changes are sent to Airbnb in near real time, but those API syncs are placed into a queue that Airbnb works thr…

(Posted Sep 13, 2023 8:39 AM)

General Help and Questions » Erental lock replacement

Hi Kim, Have you checked recent bookings for that specific property since having swapped that lock out in the integration to see if the codes are being generated from the new eRentalLock ID you'v…

(Posted Sep 12, 2023 9:36 AM)

Template/Design Share » Copying Channel Message Templates to Email Templates

Hello! Yes, you can just copy / paste your channel Templates into an email Template, and then set your corresponding Triggers. Here's more info on creating email Templates - https://www.owner…

(Posted Sep 11, 2023 2:47 PM)

General Help and Questions » Newbie Question About VRBO API Integration

Great questions! When you API connect to Vrbo, those imported channel iCals automatically fall off. The API is now handling your availability. Pre-API bookings for Vrbo are still managed by t…

(Posted Sep 9, 2023 9:32 AM)

Feature Requests » Reviews on hosted home page

This can actually be accomplished by embedding a third party widget into your Hosted Website's Home page! Our WebAssist team has done this firsthand. If you'd like more information on WebAssist s…

(Posted Aug 10, 2023 12:56 PM)

General Help and Questions » VRBO Photo Descriptions too long

Hi, Sonia! I took a look at your Vrbo listings, and they do appear to be cutting off through the middle of the second line under each photo, and not displaying in full. That is very odd! It d…

(Posted Aug 9, 2023 9:52 AM)

General Help and Questions » VRBO and Owner Rez Bookings and Fees

Hi Rachel! Vrbo onboards all new API connections on a Pay Per Booking plan. If you were on an annual subscription plan prior to connecting, it seems that often, the system is smart and properties…

(Posted Aug 2, 2023 7:28 AM)

Feature Requests » Surcharges "Blend" Option

Hi Jason, You can do that! There is a box to check within each surcharge to categorize this as a 'rent' line item. https://uc.orez.io/w/files/e9ff62866d9345e5acdb31adf47e4849 Then, y…

(Posted Jul 28, 2023 9:17 AM)

Feature Requests » CRM - put forward and backward arrows for conversations

Hi! You can jump to the Feature Request forum every time by using this link - https://www.ownerreservations.com/forums/requests

(Posted Jul 25, 2023 12:25 PM)

General Help and Questions » 2 legal agreements?

Hi James! If you're sending the {BUFIXUP} via a channel template, as well as an email template, the guest can click on the link in each correspondence. That typically wouldn't allow for them to s…

(Posted Jun 30, 2023 3:30 PM)

General Help and Questions » Schedule more than 2 payments for checks

Hi, everyone!   OwnerRez can't set multiple payments up for you automatically. However, you can schedule them yourself, manually.   Here's how to go about that - https://www.ownerreservations.com/sup…

(Posted Jun 28, 2023 7:45 PM)

Feature Requests » System Message for final payment notification would be a great tool

Hi Roanne,   There is a System Message that will notify the guest of a second payment due if there is no credit card on file for the payment to be collected automatically.   If you'd like to, you can…

(Posted Jun 20, 2023 10:56 AM)

Feature Requests » Calendar Access outside of PM Portal

Hi Tasha, Great news! A few months back, we released Team Access for all users at no additional cost - you no longer need to pay for the PM Premium Feature! You can read more about Team Acces…

(Posted Jun 7, 2023 4:22 PM)

Feature Requests » Discount Criteria Edit

Hi Brenda, You can set specific dates within discount Booking Fields criteria: https://ownerrez.zendesk.com/attachments/token/rElKoNl5tMaVMiKQi5ebaEffT/?name=image.png Another way to go …

(Posted Jun 2, 2023 1:54 PM)

Blog » User Profile: Stay Better Vacations

Hi Scott, To the best of our knowledge, Google will only allow for native reviews to be displayed. I found a Google Community thread that touches on this topic, which you can view here (https://…

(Posted May 30, 2023 11:29 AM)