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Great news!
For anyone else reading this who is having problems with your emails going into SPAM folders - look into Verified Email:
https://www.ownerrez.com/support/articles/email-from-reply-to-ve…
(Posted Oct 28, 2019 9:50 AM)
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Oct 28, 2019 9:50 AM |
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We're opening a ticket for you about this issue.
(Posted Oct 28, 2019 9:42 AM)
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Oct 28, 2019 9:42 AM |
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Let's keep an eye on it for a couple of days. If you don't have any more problems, I think it'll be safe to conclude that the problem was that your emails were going into SPAM bins, and the Verified…
(Posted Oct 25, 2019 11:55 AM)
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Oct 25, 2019 11:55 AM |
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This is a bit of stretch, but I notice you aren't using our Verified Sender program. That can make it less likely your messages would be tagged as spam. It would explain why some of your message ar…
(Posted Oct 25, 2019 7:56 AM)
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Oct 25, 2019 7:56 AM |
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Not sure what you're looking for here. Are you referring to the invoices we issue for your OwnerRez subscription? If so, we have an Export button at the upper right of the Invoices list table that …
(Posted Oct 23, 2019 2:29 PM)
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Oct 23, 2019 2:29 PM |
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Here's our Support Doc for TripAdvisor API connections that should walk you through the process:
https://www.ownerrez.com/support/articles/channel-management-api-integrations-tripadvisor-setup-conne…
(Posted Oct 23, 2019 10:58 AM)
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Oct 23, 2019 10:58 AM |
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Do you mean, to cancel a booking?
https://www.ownerrez.com/support/articles/cancelling-a-booking
(Posted Oct 22, 2019 12:09 PM)
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Oct 22, 2019 12:09 PM |
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You can have more than one discount code. Remember that guests can only use one, and discounts of different types don't stack.
(Posted Oct 22, 2019 12:07 PM)
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Oct 22, 2019 12:07 PM |
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Finally got this feature released! Read more:
https://www.ownerrez.com/support/articles/discount-codes
(Posted Oct 22, 2019 11:54 AM)
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Oct 22, 2019 11:54 AM |
General Help and Questions » Code Discount
Finally got this feature released! Read more:
https://www.ownerrez.com/support/articles/discount-codes
(Posted Oct 22, 2019 11:54 AM)
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Oct 22, 2019 11:54 AM |
General Help and Questions » Discount codes
Finally got this feature released! Read more:
https://www.ownerrez.com/support/articles/discount-codes
(Posted Oct 22, 2019 11:54 AM)
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Oct 22, 2019 11:54 AM |
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Well it shouldn't have crashed, for sure. I'm sending this over to the engineers for investigation. Thanks!
(Posted Oct 22, 2019 8:44 AM)
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Oct 22, 2019 8:44 AM |
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That's the easiest way, yes. Sometimes people will just configure their holiday rates as Spot Rates on the specific days affected.
(Posted Oct 22, 2019 8:18 AM)
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Oct 22, 2019 8:18 AM |
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That's... brilliant. Insane, but brilliant. :-0
Now I need to go somewhere quiet for a bit and ponder the meaning of life. :-)
We're planning on upgrading the triggers so you won't have to do scr…
(Posted Oct 21, 2019 2:41 PM)
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Oct 21, 2019 2:41 PM |
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No there's not, because it wouldn't work. The way the iCal standard is designed is not intended to include multiple calendars for different things. It's supposed to be *one* unitary calendar. So t…
(Posted Oct 21, 2019 12:53 PM)
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Oct 21, 2019 12:53 PM |
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Yes, it's easy once you know how, but hard to find. :-)
Go to the Booking, Transactions tab. Look for the Request button, which is actually a drop-down menu. Select Request Payment.
This pops up…
(Posted Oct 21, 2019 11:16 AM)
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Oct 21, 2019 11:16 AM |
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When we take a security deposit hold on the credit card they used to book, normally it never even shows up on their account or statement, so you rarely run into that problem.
When they are paying wi…
(Posted Oct 21, 2019 11:07 AM)
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Oct 21, 2019 11:07 AM |
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Do you know the number of the block, or, if it did actually convert to a booking, the booking number? And, can you send those, with your message, to help@ownerreservations.com so we can look into it…
(Posted Oct 21, 2019 7:48 AM)
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Oct 21, 2019 7:48 AM |
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Oh, gotcha. Yes, that kind of advanced functionality will have to wait until the pending redesign of the Forums and support areas. Good idea though!
(Posted Oct 18, 2019 3:38 PM)
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Oct 18, 2019 3:38 PM |
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We are not lawyers, and we have OwnerRez users worldwide. Each owner has to be responsible for obeying the applicable laws in their particular jurisdiction.
That said, if people email you images, i…
(Posted Oct 18, 2019 3:37 PM)
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Oct 18, 2019 3:37 PM |
