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Crash Convert Block(iCal) to Booking

Leonardo d
Oct 21, 2019 12:01 AM
Joined Oct, 2019 25 posts

Hi Guys, there are some crap when I tried to convert Blocked-Off (generated by iCal sync) to booking.

"Crash, bang, @#$@!*%! (An error just occured.)
What just happened?
Whatever you just did caused an error. We immediately logged the error and sent emails to the right people.

What do I do now?
Try whatever you were doing one more time. If the error still occurs, please contact us and tell us what happened. Or, even better, use the Feedback menu at the top right of the page to send a suggestion."

Ken T
Oct 21, 2019 7:48 AM
OR Team Member Joined Aug, 2019 785 posts

Do you know the number of the block, or, if it did actually convert to a booking, the booking number? And, can you send those, with your message, to help@ownerreservations.com so we can look into it? Thanks!

Leonardo d
Oct 21, 2019 11:37 PM
Joined Oct, 2019 25 posts

Try this one... Block # ORB2230799. But looks anyone will be crash

Leonardo d
Oct 21, 2019 11:53 PM
Joined Oct, 2019 25 posts

I found the issue... when I tried to convert block to booking AND guest wasn't created before... crash.

I guess the Add new guest option on Guest Info is not working properly ;)

Ken T
Oct 22, 2019 8:44 AM
OR Team Member Joined Aug, 2019 785 posts

Well it shouldn't have crashed, for sure. I'm sending this over to the engineers for investigation. Thanks!

Chris Hynes
Oct 22, 2019 8:53 AM
OR Team Member Joined Oct, 2012 1353 posts

I was able to convert that to a booking with a new guest.

Can you let me know what information you were using for the guest? Maybe something was coming down as invalid.

Leonardo d
Oct 23, 2019 6:26 PM
Joined Oct, 2019 25 posts

I just wrote name and last name

Chris Hynes
Oct 23, 2019 7:14 PM
OR Team Member Joined Oct, 2012 1353 posts

OK, if you go to that booking I converted for you and set the name there, does it work or does it error?

Leonardo d
Oct 24, 2019 9:36 PM
Joined Oct, 2019 25 posts

Can I send a video showing what happens?

Chris Hynes
Oct 24, 2019 10:43 PM
OR Team Member Joined Oct, 2012 1353 posts

Sure, send it over to help@ownerreservations.com

Leonardo d
Oct 24, 2019 11:13 PM
Joined Oct, 2019 25 posts

I recorded using Jing... required flash :(

https://www.screencast.com/t/vkhqXEVuJmu4

Chris Hynes
Oct 28, 2019 9:09 AM
OR Team Member Joined Oct, 2012 1353 posts

Very strange. I converted this one as well and it did go through.

I notice your iCal on here is now disconnected, maybe it was associated with a bad iCal? If you try converting another one does it go through or error?

Leonardo d
Oct 31, 2019 5:54 PM
Joined Oct, 2019 25 posts

It's make no sense, because block off is already on ORB side, right? Or it still having relationship with iCal?

Leonardo d
Oct 31, 2019 5:56 PM
Joined Oct, 2019 25 posts

Ow... works under IE :( do not works with Chrome