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Crash Convert Block(iCal) to Booking

Replies: 14 - Pages: 1 - Last Reply: Oct 31, 2019 5:56 PM by: Leonardo d
Leonardo d
Registered: 10/5/19
Crash Convert Block(iCal) to Booking

Hi Guys, there are some crap when I tried to convert Blocked-Off (generated by iCal sync) to booking.

"Crash, bang, @#$@!*%! (An error just occured.)
What just happened?
Whatever you just did caused an error. We immediately logged the error and sent emails to the right people.

What do I do now?
Try whatever you were doing one more time. If the error still occurs, please contact us and tell us what happened. Or, even better, use the Feedback menu at the top right of the page to send a suggestion."

Ken T
Registered: 8/7/19
Re: Crash Convert Block(iCal) to Booking

Do you know the number of the block, or, if it did actually convert to a booking, the booking number? And, can you send those, with your message, to help@ownerreservations.com so we can look into it? Thanks!

Leonardo d
Registered: 10/5/19
Re: Crash Convert Block(iCal) to Booking

Try this one... Block # ORB2230799. But looks anyone will be crash

Leonardo d
Registered: 10/5/19
Re: Crash Convert Block(iCal) to Booking

I found the issue... when I tried to convert block to booking AND guest wasn't created before... crash.

I guess the Add new guest option on Guest Info is not working properly ;)

Ken T
Registered: 8/7/19
Re: Crash Convert Block(iCal) to Booking

Well it shouldn't have crashed, for sure. I'm sending this over to the engineers for investigation. Thanks!

Chris Hynes
Registered: 10/19/12
Re: Crash Convert Block(iCal) to Booking

I was able to convert that to a booking with a new guest.

Can you let me know what information you were using for the guest? Maybe something was coming down as invalid.

Leonardo d
Registered: 10/5/19
Re: Crash Convert Block(iCal) to Booking

I just wrote name and last name

Chris Hynes
Registered: 10/19/12
Re: Crash Convert Block(iCal) to Booking

OK, if you go to that booking I converted for you and set the name there, does it work or does it error?

Leonardo d
Registered: 10/5/19
Re: Crash Convert Block(iCal) to Booking

Can I send a video showing what happens?

Chris Hynes
Registered: 10/19/12
Re: Crash Convert Block(iCal) to Booking

Sure, send it over to help@ownerreservations.com

Leonardo d
Registered: 10/5/19
Re: Crash Convert Block(iCal) to Booking

I recorded using Jing... required flash :(

https://www.screencast.com/t/vkhqXEVuJmu4

Chris Hynes
Registered: 10/19/12
Re: Crash Convert Block(iCal) to Booking

Very strange. I converted this one as well and it did go through.

I notice your iCal on here is now disconnected, maybe it was associated with a bad iCal? If you try converting another one does it go through or error?

Leonardo d
Registered: 10/5/19
Re: Crash Convert Block(iCal) to Booking

It's make no sense, because block off is already on ORB side, right? Or it still having relationship with iCal?

Leonardo d
Registered: 10/5/19
Re: Crash Convert Block(iCal) to Booking

Ow... works under IE :( do not works with Chrome

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