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Refundable damage deposit - how it is displayed in quotes

Replies: 2 - Pages: 1 - Last Reply: Dec 15, 2018 9:45 PM by: Chris Hynes
BlueMtnCabins
Registered: 6/6/16
Refundable damage deposit - how it is displayed in quotes

I think it is starting to become more important. Since the OTA shenanigans, I started to advert more on social media. But what happens is that people DO NOT READ which means that when I direct them to the website and they see a quote, they balk because they DO NOT UNDERSTAND that deposit amount is refundable even though my "surcharge" description says "REFUNDABLE damage deposit" , refundable being capitalized. So they get scared of the quote amount.
I know Chris was saying something will be possibly done about displaying and /or collecting deposit separately, also so that travel insurance does not include deposit amount either. Staying tuned for the updates.

Chris Hynes
Registered: 10/19/12
Re: Refundable damage deposit - how it is displayed in quotes

Yep, breaking out the refundable deposit is high on the dev list.

We just released a TI feature where the guest can edit the amount, so they can fix it for that. That's so they can also add flights etc. that they want to be covered as well.

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