Topic | Posted |
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General Help and Questions » run reports to see historical payment info from disabled propertiesDisabling properties is always optional - if you expect to need to regularly review their statistics on an ongoing basis, or for some period of time into the future, you can simply leave them enabled… (Posted Mar 29, 2024 9:20 PM) |
Mar 29, 2024 9:20 PM |
Feature Requests » Discount by Tag CriteriaI am not absolutely certain about this use case specifically, but I do know that, generally, the concept of tag automation is in active development and should be available later this year. This woul… (Posted Mar 29, 2024 9:16 PM) |
Mar 29, 2024 9:16 PM |
General Help and Questions » VRBO Trigger Won't Send MessageSure they will, in fact one of the key features of the Vrbo API is that we integrate into the Vrbo internal messaging system, so you can use OwnerRez triggers to send automatic messages to your guest… (Posted Mar 29, 2024 9:04 PM) |
Mar 29, 2024 9:04 PM |
Feature Requests » Combine rentals of multiple properties in one invoice[This topic has been closed as a duplicate of another topic ( Quoting multiple properties together (/forums/requests/quoting-multiple-properties-together) )] (Posted Mar 29, 2024 11:20 AM) |
Mar 29, 2024 11:20 AM |
Feature Requests » Quoting multiple properties together[Another topic was closed as a duplicate of this topic ( Combine rentals of multiple properties in one invoice (/forums/requests/combine-rentals-of-multiple-properties-in-one-invoice) )] (Posted Mar 29, 2024 11:20 AM) |
Mar 29, 2024 11:20 AM |
Feature Requests » Send Email or text to current guestsThe best, and really the only, way to do it is as follows: 1. Go to the main Bookings display, and choose the List view. https://chat.google.com/u/0/api/get_attachment_url?url_type=FIFE_URL&c… (Posted Mar 29, 2024 10:46 AM) |
Mar 29, 2024 10:46 AM |
Feature Requests » Block bad guestNo, the Vrbo API doesn't support any such feature either, unfortunately. (Posted Mar 28, 2024 8:47 PM) |
Mar 28, 2024 8:47 PM |
General Help and Questions » VRBO inquiry to quoteMore detailed information is in the above posts in this thread - it is not necessary to pre-approve anything. The guest should simply proceed to book via Vrbo, your manual participation in advance is… (Posted Mar 28, 2024 5:33 PM) |
Mar 28, 2024 5:33 PM |
General Help and Questions » What does it take to get a timely response from OR?the company that can be trusted to guide people through it all is going to become a dominant player. by Undercard_Wonder (/forums/users/347441719) – Mar 26, 2024 10:33 PM (UTC) Well, that's the… (Posted Mar 26, 2024 11:02 PM) |
Mar 26, 2024 11:02 PM |
Feature Requests » Need new functionality around "Rooms" definitionsThe list of room types isn't ours, per se - it's based on the lists of room types that are supported by the major listing channels like Airbnb and Vrbo, and specifically, by their API software that a… (Posted Mar 26, 2024 5:38 PM) |
Mar 26, 2024 5:38 PM |
Feature Requests » Enhance Price Setting - allow for price setting scaled by occupancy#It's what I described earlier - set a base price with fewer people, and then surcharges for additional guests, such that the end resulting totals are what you're looking for. (Posted Mar 26, 2024 5:36 PM) |
Mar 26, 2024 5:36 PM |
General Help and Questions » Adding text on top of Hero Unit PhotoThat's a bit more difficult, but it can be done using CSS. Here's more information: https://www.ownerrez.com/support/articles/hosted-website-css-magic#hosted-site-hero-unit-font-color (Posted Mar 26, 2024 2:39 PM) |
Mar 26, 2024 2:39 PM |
General Help and Questions » Adding text on top of Hero Unit PhotoThis support doc may be helpful: https://www.ownerrez.com/support/articles/home-page (Posted Mar 26, 2024 1:18 PM) |
Mar 26, 2024 1:18 PM |
General Help and Questions » What does it take to get a timely response from OR?There is no normal situation where you should go weeks with no reply at all to a ticket. But, looking at your account, I do see that happened to you... your message was identified as spam, which … (Posted Mar 26, 2024 12:49 PM) |
Mar 26, 2024 12:49 PM |
Feature Requests » Enhance Price Setting - allow for price setting scaled by occupancy#Yes, I understand the distinction - I'm just saying that mathematically, the same end result can already be achieved. I wasn't personally aware that Booking.com supports doing it this way, but I … (Posted Mar 26, 2024 12:01 PM) |
Mar 26, 2024 12:01 PM |
Feature Requests » Schlage EncodeNo worries, if the booking is created less than 2 days in advance, the code will be generated right away. (Posted Mar 26, 2024 11:02 AM) |
Mar 26, 2024 11:02 AM |
General Help and Questions » What does it take to get a timely response from OR?OwnerRez has limited support on the weekends, so, it is normal for tickets sent on Friday or late Thursday to be in queue until sometime Monday or Tuesday. While we are looking into adding chat s… (Posted Mar 26, 2024 10:15 AM) |
Mar 26, 2024 10:15 AM |
General Help and Questions » Tracking refunds on PM Owner StatementsThis should be working automatically, so, please write in to the Helpdesk with specific details, including the booking number, and screenshots from Airbnb showing the transaction history of the booki… (Posted Mar 25, 2024 10:53 AM) |
Mar 25, 2024 10:53 AM |
Feature Requests » Enhance Price Setting - allow for price setting scaled by occupancy#I'm not clear in what way this is functionally different from how it works now? It sounds like you're saying you want to price for full occupancy, and then offer discounts if you only bring fewer pe… (Posted Mar 25, 2024 10:52 AM) |
Mar 25, 2024 10:52 AM |
General Help and Questions » Triggers not being sent?Please write in to the Helpdesk with specific details, booking numbers, and screenshots, so we can investigate. (Posted Mar 23, 2024 5:01 PM) |
Mar 23, 2024 5:01 PM |