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Tracking refunds on PM Owner Statements

Undercard_Wonder
Mar 24, 2024 2:56 PM
Joined Nov, 2023 44 posts

Last night the water went off at a property, in the middle of a cold windstorm.  The guest was cool about it.  The owner and I agreed to give him a partial refund, which I did, via Airbnb. 

OwnerRez isn't showing the refund, at least not in a way that I can find it. Do I need to enter this manually, and if so, how? 

Any help greatly appreciated.  I was unable to find anything in the help archives.

 

Ken T
Mar 25, 2024 10:53 AM
OR Team Member Joined Aug, 2019 1580 posts

This should be working automatically, so, please write in to the Helpdesk with specific details, including the booking number, and screenshots from Airbnb showing the transaction history of the booking, as well as the refund, so we can investigate.