Topic | Posted |
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General Help and Questions » Banking, accounting and property management -- best solution?Thank you, Stephanie, that's an extraordinarily kind offer. I'd be more than grateful to take you up on it. I don't know how to communicate privately on this platform, and I hesitate to leave my inf… (Posted 6 days ago) |
6 days ago |
Feature Requests » Need better reporting systemYou can create a different View for Owner Statements, but not for PM Statements. I tried that. I created a new view, but while it wasn't offered as an option for creating a PM Statement, it was … (Posted 7 days ago) |
7 days ago |
Feature Requests » Need better reporting systemI am experiencing pain right now running my property manager reports, my PM Statement: 1. Can't group by property, which means I have to do it by hand. 2. "Full Details" View doesn't include … (Posted 7 days ago) |
7 days ago |
General Help and Questions » Rental agreement - is there a way to make guest initial every page or important paragraph?Corporations deal with this by having ironclad contracts that they follow up on when they feel the need to do so. I have heard no-one say that initialed pages make for a stronger contract. So I… (Posted Apr 18, 2024 4:15 PM) |
Apr 18, 2024 4:15 PM |
General Help and Questions » Rental agreement - is there a way to make guest initial every page or important paragraph?I'd like to sound what's possibly a discordant note in this cry for new initials, callouts, etc. I like a good contract, but I like happy guests too. This much initialing and choosing introduces … (Posted Apr 18, 2024 3:45 PM) |
Apr 18, 2024 3:45 PM |
General Help and Questions » What does it take to get a timely response from OR?FYI I just got the autoresponse. I sent the query in at 7:40am yesterday, and got the autoresponse at 13:10pm today. That's a very long time for an autoresponse! More details if you're interested. (Posted Apr 9, 2024 4:21 PM) |
Apr 9, 2024 4:21 PM |
General Help and Questions » What does it take to get a timely response from OR?Will do, thanks. (Posted Apr 9, 2024 3:36 PM) |
Apr 9, 2024 3:36 PM |
General Help and Questions » Banking, accounting and property management -- best solution?Thank you Steven for your thorough reply. Unfortunately it doesn't get to the heart of the matter. I have a feeling, from looking at OwnerRez and all of the posts on various sites (Quickbooks help … (Posted Apr 8, 2024 12:08 PM) |
Apr 8, 2024 12:08 PM |
General Help and Questions » What does it take to get a timely response from OR?Hi, I just sent in a support request and I did not get an autoresponse saying that the request had been received. Should I assume that the request was not received and that I should send it again (I… (Posted Apr 8, 2024 11:05 AM) |
Apr 8, 2024 11:05 AM |
General Help and Questions » Banking, accounting and property management -- best solution?Since I'm using OwnerRez, I'm using their "trust accounting model" for my property management clients. Unless I'm missing a trick, while the accounting makes sense, the banking doesn't. It would … (Posted Mar 28, 2024 5:26 PM) |
Mar 28, 2024 5:26 PM |
General Help and Questions » What does it take to get a timely response from OR?Good to hear, good to know. So far I'm happy I just get frustrated and stuck from time to time. (Posted Mar 28, 2024 5:21 PM) |
Mar 28, 2024 5:21 PM |
General Help and Questions » 1-2 night rentalsThe other way to do this is set a higher base price and then use discounts to achieve your pricing. You can do this both on OwnerRez, or if you use a pricing engine like PriceLabs, you may be able t… (Posted Mar 26, 2024 6:48 PM) |
Mar 26, 2024 6:48 PM |
General Help and Questions » What does it take to get a timely response from OR?I wrote a similar complaint recently. It's far from ideal, but I was encouraged to see that OwnerRez was hiring help-desk personnel. Personally I think they might be missing a trick because in… (Posted Mar 26, 2024 6:33 PM) |
Mar 26, 2024 6:33 PM |
General Help and Questions » Tracking refunds on PM Owner StatementsLast night the water went off at a property, in the middle of a cold windstorm. The guest was cool about it. The owner and I agreed to give him a partial refund, which I did, via Airbnb. Owner… (Posted Mar 24, 2024 2:56 PM) |
Mar 24, 2024 2:56 PM |
General Help and Questions » My client is freaking out because of this, helpThat bites, but I'm glad you're working on it. (Posted Mar 2, 2024 3:43 PM) |
Mar 2, 2024 3:43 PM |
General Help and Questions » My client is freaking out because of this, help(I tried to find the answer to this but couldn't, so trying here.) I just set up my first property management property and I got it API-integrated with Airbnb and most things are working, but one… (Posted Mar 1, 2024 8:01 PM) |
Mar 1, 2024 8:01 PM |
General Help and Questions » New listing active on Vrbo, showing not active in OR after many hours... worried about 2x bookingsI was too impatient. Mine happened in about 24-36 hours. (Posted Feb 7, 2024 12:26 PM) |
Feb 7, 2024 12:26 PM |
General Help and Questions » How to delete/disable an API-connected propertyTriffic! I look forward to hearing from you. (Posted Feb 6, 2024 5:21 PM) |
Feb 6, 2024 5:21 PM |
General Help and Questions » How to delete/disable an API-connected propertyIt is the Vrbo IPM group that suggested it. I don't need to reconnect it. I just need to delete it from the Vrbo API. Then I would generate a *new listing* on Vrbo. That may be different than a… (Posted Feb 6, 2024 4:31 PM) |
Feb 6, 2024 4:31 PM |
General Help and Questions » How to delete/disable an API-connected propertyVery long backstory made very short -- in order to take advantage of Vrbo's new listing boost, both Vrbo and OwnerRez reps agree that I need to delete/archive an existing API-connected listing, and t… (Posted Feb 5, 2024 6:02 PM) |
Feb 5, 2024 6:02 PM |