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New listing active on Vrbo, showing not active in OR after many hours... worried about 2x bookings

Undercard_Wonder
Jan 17, 2024 11:05 AM
Joined Nov, 2023 44 posts

I just went through the API integration with Vrbo.  I have two listings, they are both active on Vrbo but one of them is not active on OwnerRez.  I have attempted to sync on several occasions, but the status has not changed.  The listing was made live on Vrbo about 20 hours ago.

I'm concerned that I'll get a booking on Vrbo and it won't be reflected on OwnerRez, which would mess with my calendar and leave me open to unintended double bookings.

Here are the listing, first on OwnerRez (inactive), then on Vrbo (active). 

Any ideas?

 

Adria H
Jan 17, 2024 11:29 AM
OR Team Member Joined Aug, 2022 119 posts

When a property goes active on Vrbo, it is generally actually active on Ownerez. However, Vrbo does not sync the visual update of that tag on the API in real time. That tag update lags behind. You should see it update within 24 hours or can check status yourself on that API page:

Undercard_Wonder
Jan 17, 2024 1:23 PM
Joined Nov, 2023 44 posts

It is now showing active. Thank you.

Katie R
Feb 7, 2024 12:22 PM
Joined Jan, 2024 4 posts

Interesting. I'm having that same issue. Our property went live on VRBO last night. This morning, it still doesn't say active on OwnerRes. I will report back if it changes later today. (Around 24 hours). 

Undercard_Wonder
Feb 7, 2024 12:26 PM
Joined Nov, 2023 44 posts

I was too impatient. Mine happened in about 24-36 hours. 

Katie R
Feb 7, 2024 12:32 PM
Joined Jan, 2024 4 posts

Thanks! yeah, figured as much. Normally, it'd be fine. But I have a booking that may happen today on VRBO (lucky). Is the best way to just block if off manually in Owner Res? Then remove the block when they start syncing? (Or will that cause an issue when the calendars get unblocked.)  

Ken T
Feb 7, 2024 12:42 PM
OR Team Member Joined Aug, 2019 1572 posts

It is indeed normal for it to take a few days for that status display to be properly updated in OwnerRez.  However, that should not affect the proper updating of calendars - that should occur regardless.  Do not create a block manually in either OwnerRez or Vrbo - that could prevent the booking from being successfully made or confirmed.