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Well, that is the requirement that Airbnb imposed on us, in order to allow us to do Request-to-Book at all. Their system, their rules I guess.
Are you sure that other systems allow RTB in Airbnb…
(Posted Mar 30, 2022 6:38 PM)
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Mar 30, 2022 6:38 PM |
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Yes, actually, there's a way to do this now.
We've added Tags as criteria on Triggers. So, if you create a "Problem Guest" tag, you can set that in the criteria to not send that email to booking…
(Posted Mar 29, 2022 6:19 PM)
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Mar 29, 2022 6:19 PM |
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We've actually met with them, but at present, they're oriented towards very large operations (hundreds or thousands of properties under one management), which isn't the bulk of OwnerRez clients. Thi…
(Posted Mar 24, 2022 7:02 PM)
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Mar 24, 2022 7:02 PM |
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Here are our general instructions for this:
https://www.ownerrez.com/support/articles/extending-a-stay https://www.ownerrez.com/support/articles/extending-a-stay
While it is technically possi…
(Posted Mar 24, 2022 1:12 PM)
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Mar 24, 2022 1:12 PM |
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Unfortunately, yes, Google Calendar is notorious for not updating. We don't know why this is, and when it gets stuck, there doesn't appear to be a way to reset it. It's usually best simply to use a…
(Posted Mar 22, 2022 6:11 PM)
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Mar 22, 2022 6:11 PM |
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Yes, there's an option for that in the Settings of your Hosted Website - you can select how (or if) you want your rates displayed.
(Posted Mar 21, 2022 9:59 PM)
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Mar 21, 2022 9:59 PM |
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Please write in to the Helpdesk with the ORB number of that booking. You should also reach out to Resort Cleaning to investigate. I do not believe we push changes to them, but booking status and pa…
(Posted Mar 18, 2022 12:03 PM)
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Mar 18, 2022 12:03 PM |
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This is kind of a myth - yes, this trick used to work, but the channels caught on to it years ago and it doesn't anymore. So, no, we won't be adding this, because there's no point to it these days. …
(Posted Mar 18, 2022 12:00 PM)
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Mar 18, 2022 12:00 PM |
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I'm afraid that's just how the credit card payment processing system works. Buyers can always dispute charges and almost always win; when there's a dispute, the disputed amount is immediately remove…
(Posted Mar 14, 2022 7:06 PM)
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Mar 14, 2022 7:06 PM |
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You mean, temporarily hide the listing on Airbnb?
https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#hide-listing
(Posted Mar 10, 2022 10:49 PM)
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Mar 10, 2022 10:49 PM |
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You mean, temporarily hide the listing on Airbnb?
https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#hide-listing
(Posted Mar 10, 2022 10:49 PM)
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Mar 10, 2022 10:49 PM |
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Yes, note that specifically states "The exception is... software-connected Hosts." That would be OwnerRez. :-)
Here's more resources that are useful in handling this:
https://www.ownerrez.c…
(Posted Mar 9, 2022 9:21 PM)
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Mar 9, 2022 9:21 PM |
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Well, you don't have to disable the entire API, just disconnect that 1 property for the 5 minutes it takes to make the change, then connect it back up again.
(Posted Mar 8, 2022 3:00 PM)
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Mar 8, 2022 3:00 PM |
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No, that's normal - when you're using the Vrbo API, your Vrbo dashboard calendar should be ignored.
https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo-common-issue…
(Posted Mar 7, 2022 6:42 PM)
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Mar 7, 2022 6:42 PM |
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Most likely you haven't connected or activated the API connections to those channels yet, which is how OwnerRez is able to update rates.
You may find this general setup checklist helpful:
htt…
(Posted Mar 4, 2022 1:11 PM)
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Mar 4, 2022 1:11 PM |
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No, they don't appear to have any interest in this. We've done some research into ways to get it, perhaps using Channel Bridge, but haven't come up with a solution fit for general use as of yet.
(Posted Mar 3, 2022 10:11 PM)
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Mar 3, 2022 10:11 PM |
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Still no ETA, but we had another meeting with their dev team this week, as they refine their designs. So, yeah, it's slow, but they're definitely on the move.
(Posted Mar 3, 2022 8:35 PM)
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Mar 3, 2022 8:35 PM |
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Sure, here's how to set that up:
https://www.ownerrez.com/support/articles/discount-codes
(Posted Mar 2, 2022 12:43 PM)
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Mar 2, 2022 12:43 PM |
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OwnerRez offers an open API that allows any other system to integrate with us. If you know anyone at Hipcamp or Glamping, please suggest this to them, and ask them to write in to our Helpdesk for as…
(Posted Mar 1, 2022 5:16 PM)
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Mar 1, 2022 5:16 PM |
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We've had discussions with Google. but at present they are oriented towards large operations bringing hundreds of properties in each account, rather than a large number of smaller operators with a ha…
(Posted Mar 1, 2022 4:49 PM)
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Mar 1, 2022 4:49 PM |
