Experience the difference of "Elite".

Guest wants to extend his stay

Timothy H
Mar 24, 2022 9:00 AM
Joined Mar, 2022 4 posts

Hi all!  I did a search through the forums and couldn't really find this answer.  I have a guest who came through Airbnb that wants to extend his stay (I have availability for the days he wants).  What is the best way to do that?  I'd like to just take care of it off the Airbnb platform to save both of us some money.  Can I just block the days and then invoice him through Owner Rez?  If so, can someone guide me on the steps?  I have an account with Stripe.  TIA!  Tim

Chris L
Mar 24, 2022 1:09 PM
Joined May, 2017 155 posts

Yes, this is possible. There are two main ways to do so:

  1. Create a quote and send it to the customer so they can complete the booking workflow. I generally prefer this as it fully sets up the automation I have in place (setting up scheduled payments and security deposits, signing rental agreement, scheduling emails, etc.).
  2. Create the booking manually and manually send the user a request to pay for it.

There are several different ways to do both of these. The easiest is to use the "Create Quote" or "Create Booking" option in the top left area of the Booking tab of OR. You can also block off the dates and then use the "Convert to Quote" or "Convert to Booking" from within the block. You can create a quote from the Quote tab. There's also the "Quick Quote" option in the Tools menu. Lots of ways, but they all basically do the same thing.

Ken T
Mar 24, 2022 1:12 PM
OR Team Member Joined Aug, 2019 743 posts

Here are our general instructions for this:

https://www.ownerreservations.com/support/articles/extending-a-stay

While it is technically possible for you to make charges directly, it is a violation of Airbnb's TOS for you to do this, and not recommended.  They may kick you off their platform if they find out.