Yes, actually, there's a way to do this now.
We've added Tags as criteria on Triggers. So, if you create a "Problem Guest" tag, you can set that in the criteria to not send that email to bookings with that tag.
https://www.ownerreservations.com/support/articles/tags
Can y'all add a field in triggers to prevent a trigger from executing if the checkbox for 'guest has a problem' is checked?
I use the guest has a problem field to flag guests that I don't wish to host again. So with this enhancement I can avoid sending a followup email asking for reviews or for future rebooking.
If there's another way to do this already please advise !
Yep, that's a good criteria -- I'll note that down here. We've got ideas to expand the "has problem" checkbox into a list so you can provide a bit more metadata about what the problem was, was it resolved, etc. Haven't gotten into the dev cycle on that yet though.
Hello! Was just looking at this and wondered if anything had been developed or added. Was also thinking a report of the “guest has problem” list would be useful. 😊
Yes, actually, there's a way to do this now.
We've added Tags as criteria on Triggers. So, if you create a "Problem Guest" tag, you can set that in the criteria to not send that email to bookings with that tag.
https://www.ownerreservations.com/support/articles/tags
