Experience the difference of "Elite".

Rich S

Joined December 2018
301 posts
Topic

General Help and Questions » Report Listing Guests who have not yet signed the legal agreement

You can filter the booking report, such as the ribbon, to highlight bookings that have or have not signed the agreement. You can also set up an email trigger to send yourself an email if legal agree…

(Posted Oct 28, 2019 11:04 PM)

General Help and Questions » chrome plugin for channel bridge is erratic

first time I've seen this, happening on multiple win10 computers when logging into channel bridge, tab switches to another vrbo screen and then briefly flashes plugin blocked (with the puzzle icon) …

(Posted Oct 27, 2019 9:36 AM)

General Help and Questions » convert blocked dates to booking

@Chris Hynes - I typically block on VRBO first when I *think* I have a trip planned for myself or family (daughter lives nearby a condo). So once I set it as blocked on VRBO, it soon syncs via ical t…

(Posted Oct 19, 2019 12:46 PM)

Feature Requests » Collect Photo ID Option in Rental Agreement

@chris hynes - I inquired with safely.ai and they don't support homeowners right now, only property managers. I didn't get any indication of cost or features, but they said they are working on a ho…

(Posted Oct 18, 2019 12:07 PM)

Feature Requests » Search capability in Forums

@Denise A - just click on the support tab and search there. You're not missing it, there isn't a search feature once you are looking at the forums, but the Support screen's search works just as well …

(Posted Oct 16, 2019 7:25 PM)

Feature Requests » Report for Cleaners

@Chris A - have you used Resort Cleaning? I got the demo and liked the product, but my cleaner (she has 8 employees) isn't too keen on adopting it.

(Posted Oct 16, 2019 7:22 PM)

General Help and Questions » convert blocked dates to booking

Can't remember if I've asked about this before - when I convert a blocked period to a booking, it doesn't seem to trigger the usual 'create booking' triggers. Can that be fixed? It's not a huge p…

(Posted Oct 16, 2019 7:20 PM)

Feature Requests » Collect Photo ID Option in Rental Agreement

@chris A - I agree about the need to verify the person, for example by having them upload an ID which is matched to them somehow. my $.02 is that you don't need to have additional signatures. Sure …

(Posted Oct 16, 2019 7:14 PM)

Feature Requests » Task Reminders (linked to bookings)

"Say No to VRBO Service Fee" and "Short Term Rental University"

(Posted Oct 9, 2019 6:47 PM)

General Help and Questions » Creating a secure custom form in OR to request for ID

@Tim K - the problem is that legally it's a bad idea for owners to possess personal information from guests, such as credit card numbers or driver's licenses. In CO and maybe other states there is l…

(Posted Oct 9, 2019 1:16 PM)

Feature Requests » Task Reminders (linked to bookings)

@Valerie - I think it's best to post requests for feature changes in the other forum, makes it easier for the OR team to not overlook it. I agree with your comments, there is a lot of value in keepi…

(Posted Oct 9, 2019 11:43 AM)

General Help and Questions » Brief Overview of Spot Rates (import/view/manage/push to VRBO)

@Lydia B - I know that minimum nights do get pushed, and technically that means OR gives you the ability to assign a value (min nights) to each date, and then push that value to VRBO. I've tested o…

(Posted Oct 9, 2019 11:40 AM)

Feature Requests » Task Reminders (linked to bookings)

@Valerie R - I too have asked about having scheduled tasks, but it's pretty much a nice-to-have feature that you can easily work around with a calendar app. I personally use google calendar for all …

(Posted Oct 6, 2019 7:35 PM)

Feature Requests » Email templates - Linked to properties

... and in my template emails I just insert the custom field code shortname between braces like {PXPARKING}, at the appropriate place in the template. You can preview how the template will look for …

(Posted Oct 6, 2019 7:28 PM)

Feature Requests » Email templates - Linked to properties

@Valerie R - I have similar emails, what works for me is to create a custom field and then put unique text in for each property. There are no limits to how much content you can put in a custom field…

(Posted Oct 6, 2019 7:26 PM)

General Help and Questions » Creating a secure custom form in OR to request for ID

Adding my support for this... Chris L has it exactly correct, in today's environment guests *should* be concerned about sending their private (eg: driver's license) to some owner/landlord. A good so…

(Posted Oct 3, 2019 10:28 PM)

Feature Requests » Heat map for booking ahead-ed-ness

I think the information needed for this already exists in OR Would be really helpful to have a ribbon like report with color shading to indicate the amount of time ahead of an arrival that a guest b…

(Posted Sep 13, 2019 11:44 AM)

Blog » Airbnb bookings no longer showing guest name, phone and email

Wow, all sounds exciting !

(Posted Sep 12, 2019 9:22 AM)

General Help and Questions » Lastpass login into android app never works

Is kind of an annoying thing that happens with some apps. With the OR android app, it seems to fill the userid field okay, but the password doesn't fill automatically so I need to go into lastpass a…

(Posted Sep 2, 2019 2:53 PM)

General Help and Questions » trigger for canceled booking

It was a recently cancelled booking, the guests name was Jimtest and the property was 3501. I tried twice actually three times I think and can't get it to trigger I tried various combinations of le…

(Posted Aug 31, 2019 10:13 AM)