trigger for canceled booking
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Rich S
Registered: 12/28/18
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trigger for canceled booking
Aug 30, 2019 12:57 PM
I'm using a trigger for when a booking is canceled/deleted but it's not wanting to fire. I have a similar trigger for dates changed and I found I needed to check the box to allow it to be sent multiple times, but of course I can't cancel a booking multiple times so I'm thinking that isn't the issue. Otherwise my trigger seems enabled and has an email associated with it... any ideas ? My triggers all have the term 'Podio Alert' in them so they are easy to see (updated) also wondering if there is a trigger available for when a booking is reactivated. |
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Chris Hynes
Registered: 10/19/12
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Re: trigger for canceled booking
Aug 31, 2019 9:24 AM
What booking is it that you are running against? Currently there isn't a trigger for reactivation. |
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Rich S
Registered: 12/28/18
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Re: trigger for canceled booking
Aug 31, 2019 10:13 AM
It was a recently cancelled booking, the guests name was Jimtest and the property was 3501. I tried twice actually three times I think and can't get it to trigger I tried various combinations of leaving the check boxes to send third party alerts picked |
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Chris Hynes
Registered: 10/19/12
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Re: trigger for canceled booking
Sep 6, 2019 12:23 PM
We found a bit of overzealous safety checks on the triggers to keep triggers from going out on cancelled bookings -- that was also keeping the cancellation events from sending. Hotfix is released -- have a go at it again! |