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trigger for canceled booking

Rich S
Aug 30, 2019 12:57 PM
Joined Dec, 2018 299 posts

I'm using a trigger for when a booking is canceled/deleted but it's not wanting to fire.

I have a similar trigger for dates changed and I found I needed to check the box to allow it to be sent multiple times, but of course I can't cancel a booking multiple times so I'm thinking that isn't the issue.

Otherwise my trigger seems enabled and has an email associated with it... any ideas ? My triggers all have the term 'Podio Alert' in them so they are easy to see

(updated) also wondering if there is a trigger available for when a booking is reactivated.

Chris Hynes
Aug 31, 2019 9:24 AM
OR Team Member Joined Oct, 2012 1348 posts

What booking is it that you are running against?

Currently there isn't a trigger for reactivation.

Rich S
Aug 31, 2019 10:13 AM
Joined Dec, 2018 299 posts

It was a recently cancelled booking, the guests name was Jimtest and the property was 3501.

I tried twice actually three times I think and can't get it to trigger

I tried various combinations of leaving the check boxes to send third party alerts picked

Chris Hynes
Sep 6, 2019 12:23 PM
OR Team Member Joined Oct, 2012 1348 posts

We found a bit of overzealous safety checks on the triggers to keep triggers from going out on cancelled bookings -- that was also keeping the cancellation events from sending.

Hotfix is released -- have a go at it again!